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Hawthorne Chevrolet - Service Center

Hawthorne, NJ

4.7
3,025 Reviews

3,025 Reviews of Hawthorne Chevrolet - Service Center

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February 11, 2018

Pricey but Good I wish my business could get the labor rate prices you guys get. Mike was courteous and did his job well by selling me on the 30,000 checkup. More

by WYBILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2018

No muss, no fuss. I brought my Malibu in this past Friday (2/9) for its first oil change. When I'd originally emailed the appointment request the previous week, I'd ask More

by RONR662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Decangi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Iwona 'Yvonna" Drazek
February 09, 2018

Quick and easy. Service was completed within a day and part was replaced free of charge. Mike kept me informed throughout the day of my vehicles progress, and called More

by FRANKAQUILA15
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2018

Fantastic customer service Had a small pebble ding in windshield Called spoke to Brooke she set up appt For Tuesday morning. Brooke greeted me when I arrived with her smile o More

by RFC217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2018

Service David Nicosia called promptly, performed professionally, and delivered excellent service, as promised. As a result of this service visit I feel confid More

by A.GUERRERO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Nicosia
February 01, 2018

Went as planned I set up my appointment and receive bf exemplary service within the stated time frame. . Although I am not happy about the quality of the item being f More

by 1$Shopping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2018

very good guys. only labor is to high. i m going to consider for next time. Part is $85.- Bill total is $241.- don't think it is going to happen again... More

by Sabo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2017

Parts department is unprofessional The parts department was completely unprofessional and unhelpful. How hard is it to not be rude when people are trying to use the back end of this de More

by Just treat people professionally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heavyset young woman in parts department
Dec 22, 2017 -

Hawthorne Chevrolet responded

We are sorry to hear of your disappointing experience with us. We would like to speak with you personally to ensure you this is outside our usual standards and work to make things right. Please contact us at your earliest convenience. Thank you in advance. -Ryan Mays Internet Manager (201) 579-6500 rmays@cadillacofmahwah.com

September 08, 2017

Its The ONE & ONLY Chevy Dealer I recommend & use I have no words of the Service i received at HAWTHORNE CHEVROLET, from the minute i walked in to my 4th visit to Hawthorne. I Live in Brooklyn NY & h More

by Jacob Levy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2017

Liars When I leased my vehicle I was told that it came with 2 years free maintenance. That was a lie. My recent visit for my third oil change cost me over $ More

by Reno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aug 23, 2017 -

Hawthorne Chevrolet responded

"Reno," we apologize that our service manager did not accurately convey the complimentary terms set by GENERAL MOTORS on your Chevrolet car or truck. He neglected to let you know that you also get a complimentary tire rotation as well! We will remind him to be more comprehensive in explaining just exactly how much in free service our customers actually receive. In this case, more than you thought! Thank you for helping us to improve...

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