Hayes Chrysler Dodge Jeep of Gainesville

Tracy was wonderful to work with. She knows her stuff and answered any questions that I had. So glad I buy from Hayes Chrysler Jeep. answered any questions that I had. So glad I buy from Hayes Chrysler Jeep. More

Helpful, open about all elements of the transaction and vehicle. Made certain we were happy with the purchase and followed up the next week with a phone call loo vehicle. Made certain we were happy with the purchase and followed up the next week with a phone call loo More

Service center issues and poor customer service My rear view camera went out in my Journey. I have the extended warranty and took it up to the local dealership Hayes in Oakwood, GA the beginning of My rear view camera went out in my Journey. I have the extended warranty and took it up to the local dealership Hayes in Oakwood, GA the beginning of October 2019 I believe it was Oct 4th. I was then told that it was covered under warranty and they're going to have to replace the whole radio. I left my vehicle at the dealership till Nov 2019 and had to call multiple times for updates. I was told by the service guy Nathan that he didn't have any information he could tell me. When I picked up my car i was told i needed to pay the warranty deductible of $100 before i could get it, even though nothing was done. I called the end of Nov and said that i needed to have a date because i am now wanting to sell my vehicle and not have a dodge anymore due to this huge inconvenience, Nathan called me back saying that the part would be in Dec 2nd. I waited all day Dec 2nd received no type of phone call, I then called in Dec 3rd and had to get transferred around because everyone was saying that my ticket was closed because i paid. I finally got a hold of Nathan and he told me that the part has not even shipped yet. No one has taken the time to reach out and at least let me know they're sorry for the inconvenience and that i hadn't been forgotten about, no one seems to care that the part has STILL not gotten in. I understand it's a part issue but the customer service is terrible. The Dodge Journeys have a lot of blind spots and without my rear view camera I am scared i am going to hit something. More

Wonderful experience with Tracy and Bonnie We had a wonderful experience with Tracy and Bonnie. Tracy made the car buying experience stress free for my wife (who normally has anxiety about big We had a wonderful experience with Tracy and Bonnie. Tracy made the car buying experience stress free for my wife (who normally has anxiety about big changes and decisions like this) that’s spoke volumes to me as a husband - my wife was stress free and had a great experience! Bonnie in finance was AWESOME! She was very friendly and thorough in all aspects. She did it in a friendly way that also made The paperwork process stress free for my wife. We will defiantly be using Tracy and Bonnie in the future. We will also refer anyone to Hayes Gainesville to Tracy and Bonnie. They did outstanding. Thank you for the experience. It does me - as a husband - good to heat my wife say “I really love this car. I’m so glad we did this and this experience was awesome. We didn’t feel pressured or anything. This was great. God truly blessed us.” Thank you again for this great experience. More

Hayes CDJR of Gainesville is a great place to buy! Tracy Bryan worked hard to get us the best deal on our new Jeep. She was professional, courteous, and a pleasure to work with. Ruben and Bonnie walked Tracy Bryan worked hard to get us the best deal on our new Jeep. She was professional, courteous, and a pleasure to work with. Ruben and Bonnie walked us through the financing and worked hard to get us the best rates possible. Showroom is clean and comfortable and everything was ready for us when we arrived. Thanks for a great car buying experience!! More

Kia Happy Nice, clean facility. Friendly folks. Tracy was the most laid back and easy, non pushy sales person I've ever dealt with. I highly recommend her. Nice, clean facility. Friendly folks. Tracy was the most laid back and easy, non pushy sales person I've ever dealt with. I highly recommend her. More

Went there last minute to make a future appointment for oil change, slow air leak tire and rotation and WOW....they said they could do it now if I wanted. Had to run home and drop off wife and came back ar oil change, slow air leak tire and rotation and WOW....they said they could do it now if I wanted. Had to run home and drop off wife and came back around 3:15pm and they were waiting. Service Department did a great job that’s why I keep going back...........CUSTOMER SERVICE. Thanks More

Really excellent Customer Service! The Service dept and I had a misunderstanding about when I was supposed to pick up my car. Service was closed when I called at 7pm, but Sales jumped into action! The Sales had a misunderstanding about when I was supposed to pick up my car. Service was closed when I called at 7pm, but Sales jumped into action! The Sales Manager, Steven, spent an hour finding my car, my keys and my bill - which was zero dollars! He even offered to come get me at work. Definitely went the extra mile. I will be a return customer for sure! Thanks Steven! More

The service department has always provided excellent customer service. They are fast and as always very courteous. Recommends customer savings by offering oil change packages. customer service. They are fast and as always very courteous. Recommends customer savings by offering oil change packages. More

AWESOME! The best experience I’ve had! This is the 2nd car I’ve purchased through Hayes and they never fail to disappoint me. My sales rep was so kind and made The best experience I’ve had! This is the 2nd car I’ve purchased through Hayes and they never fail to disappoint me. My sales rep was so kind and made the process very smooth and quick. I could’ve be anymore happier! More