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Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Gainesville, GA

4.5
192 Reviews
Call Service Center (470) 798-3777

192 Reviews of Hayes Chrysler Dodge Jeep of Gainesville - Service Center

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March 29, 2025

Rick kept me well informed of the process of the service/warranty work being performed on my Ram 2500. The work was completed ahead of schedule as well. Rick is the go to guy for your automotive ser More

by Jody Reed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gerace
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Apr 03, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Thank you for taking the time to share your experience! We're thrilled to hear that you were kept well informed throughout the service process and that the work was completed ahead of schedule. We’re glad you had such a positive experience and look forward to assisting you with any future service needs!

March 28, 2025

Work was fine, process needs improvement. Too many people with their hands in the way, things do t always run smooth. More

by maureenmcgrail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not talk to sales
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Apr 03, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Thank you for your honest feedback. While we're glad to hear the work met your expectations, we’re sorry the process didn’t feel as smooth as it should have. Your feedback help us identify where we can improve. We appreciate the opportunity to serve you and hope to make your next visit a much better one.

March 24, 2025

I was treated fairly, with respect and taken care of in a timely manner. Great dealership! More

by dpfrizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in Service
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Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We will always put you and your needs first, because you're a part of the Hayes Family! Thank you for visiting us!

March 24, 2025

Fast service, let you know exactly when your car will be ready, did an very good job all around. More

by MEBOYSMITH3574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Rogeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ritch Wharton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Menchaca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Hi there, we'd love to hear more as to why you rated us 3-stars. Your feedback helps us improve!

March 22, 2025

The service dept took great care of me and my car. Right on time to fix a recall. Very professional and easy to work with. I take all my vehicles there. I highly recommend the dealership to anyone and More

by scotty3557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Thank you for the recommendation and the kind words about our service department! It was our pleasure to provide such quality service!

March 22, 2025

Your service man was very kind and took great care of me and my car. More

by jartwang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We're absolutely delighted that our technician provided top notch customer service during your visit. Have an amazing week.

March 14, 2025

I was very pleased with the work that was done on my vehicle after it was hit. Awesome Job!! More

by JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The people in the repair department were awesome!
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Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

We're so glad that you are satisfied with the service provided! Your satisfaction is so important to us!

March 13, 2025

It was very clean everyone was very helpful. The service was very quick and easy More

by szostak8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Rogeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Thank you complimenting our service department! We're glad every aspect of your visit was amazing!

March 11, 2025

Can't get service advisor to call me back. Need a refund on oil change. More

by bruce.hicks66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Hi Bruce, we're sorry to hear that you have received no contact from our service advisor. We always strive to provide prompt communication.

March 10, 2025

Service is quick, but would like them to do a better job checking fluid levels. More

by barrettc305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
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Mar 25, 2025 -

Hayes Chrysler Dodge Jeep of Gainesville responded

Hi Barrett, we greatly appreciate the feedback and will continue to improve our services! Thank you for visiting us and complimenting our speedy service!

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