Hayes Dodge Chrysler Jeep Ram Lawrenceville

Bad customer service, friendly people Bought a used Chevy here. KJ was nice and outgoing, no issues there. Darius was nice as well and not pushy with any garbage add on finance charges. Mo Bought a used Chevy here. KJ was nice and outgoing, no issues there. Darius was nice as well and not pushy with any garbage add on finance charges. Most finance guys are pushy with that stuff, I understand that's how dealers make a lot of their money..but it should be a stress free environment. The problems came when everything was supposedly in order and I was told the buyers order was faxed to my bank with the info I provided. This was not the case.Over the next few days I was in touch with my loan officer at the bank who never got the buyers order and it had been 3 days at this point. She called several people at the dealership and left messages, not once were her calls returned. I eventually got involved and called multiple times as well and left messages, I never got returned calls either. I understand the dealership is busy, but you have to take care of customers who already purchased a car as well, referrals go a long way. I called KJ directly about a week later to get him involved, I was then informed that I should have the buyers order..which I looked and I did. I was never informed of this. It was supposed to be faxed to my bank. At this point Dave Vanwyen emailed me wondering where my check was. The buyers order I now found did not have my bank listed as lien holder on it..so that took another few days to finally get squared away. Luckily Dave took care of it for me pretty quickly and all is good now. It was just frustrating for no one to return my calls or my loan officers calls considering I just dropped 16 grand on a car at this dealership. Everyone was nice there but I felt it's a turn and burn atmosphere, once I buy the car I'm on my own. The non-returned phone calls proved that. I would love to refer the dealership for the nice people that work there but the poor customer service will stop me from doing that. More

Great Dealership! This was a wonderful buying experience. JP Kim was my salesman and he did great job. Derek Langley in finance did a great job. The whole process fro This was a wonderful buying experience. JP Kim was my salesman and he did great job. Derek Langley in finance did a great job. The whole process from start to drive out was very pleasant. The whole Hayes dealership works hard to make purchasing a car a great experience. I would highly recommend this dealership. More

Engineer Good experience, salesmen were helpful and friendly. The time to get into financing office was long. Everyone was nice. I walked away with a jeep. Good experience, salesmen were helpful and friendly. The time to get into financing office was long. Everyone was nice. I walked away with a jeep. More

My Experience Overall, my experience with Hayes Dodge Chrysler was nothing but the best. The service that I received was all professional. The salesman was very k Overall, my experience with Hayes Dodge Chrysler was nothing but the best. The service that I received was all professional. The salesman was very knowledgeable. More

Excellent Customer Service Thank you for having employees like Mr.Thomas, he makes the difference. Mr Thomas gave us the highest priority, ensuring we had the best service duri Thank you for having employees like Mr.Thomas, he makes the difference. Mr Thomas gave us the highest priority, ensuring we had the best service during our visit. More

Awesome car buying experience. Mark Wong is awesome! (Sales guy) and so is Darius Jackson (Finance guy) - they are both very upfront and professional. I never thought I would have Mark Wong is awesome! (Sales guy) and so is Darius Jackson (Finance guy) - they are both very upfront and professional. I never thought I would have such a laid back, relaxed, and quick car buying experience. I made an appointment with Mark at 11:30, by 1:00 i was on the way home with new car on a busy Saturday. I never laughed so much and was so comfortable why buying a car. The car was fairly priced from the start. I didn't have to haggle a whole lot and paid less than I could find at any other dealership, after shopping 4 other dodge dealers in Atlanta. Very pleased with my purchase. I recommend them to anyone looking in the market to purchase a car! More

Great Experience From the moment I went online and spoke with Mark, to when I came in and met with JP, all the way until I was going through finance with Derek I was t From the moment I went online and spoke with Mark, to when I came in and met with JP, all the way until I was going through finance with Derek I was treated with respect and understanding. The entire team at Hayes worked with us to help us make the best decision and then implement it. JP was extremely helpful and listened to our concerns and moved forward to address them. Thank you for our new Jeep!! More

Smooth transaction I'd researched vehicles online, knew which one I was interested in so I called the dealership and spoke with Bill Mathis. He had the vehicle pulled o I'd researched vehicles online, knew which one I was interested in so I called the dealership and spoke with Bill Mathis. He had the vehicle pulled out waiting for me - took a quick test drive and not long after i was in the business manager's office with Derek wrapping up the deal. I've purchased several vehicles from Hayes in Gainesville, always a good experience but Hayes in Lawrenceville.is closer to home and had the truck I wanted - service and experience was just as good as it's been with the Gainesville dealership. Highly recommend both. More

Great Team effort! I had been looking for a very specific truck with very specific features. I bought my last truck from MallofGeorgia Dodge and they sold it to me with I had been looking for a very specific truck with very specific features. I bought my last truck from MallofGeorgia Dodge and they sold it to me with almost no gas in the tank. I gave them first opportunity to help me on the new one but their sense of urgency lacked greatly. I then called landmark and they replied fast but then slacked off. I then stopped by Hayes and met with a rep to see what they had in stock. They did not have what I needed but called me back 2 days later and scheduled for me to come in and see a truck they had found. It was perfect and I bought it that day! It had everything I needed and wanted plus more. We had very mild negotiations as I already thought it was a good deal. Yes, I could have probably tried to pay less that what I did but they were so top notch on all aspects I had no issues with the price and am very happy with the whole transaction. Special thanks to JP Kim and Harrison Funk! They were respectful, courteous, professional and attentive to what I was looking for. More

Salesperson was very knowledgeable about the vehicle we were looking at. He listened to our needs and was very honest in what he could do for us. We ended up with a great deal and the entire process was were looking at. He listened to our needs and was very honest in what he could do for us. We ended up with a great deal and the entire process was quick and painless! More