Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

xxxx bags Crooked service manager quoted me $800 to fix a pre existing issue with the vehicle that I bought from this dealership, which only took me 1 hour and Crooked service manager quoted me $800 to fix a pre existing issue with the vehicle that I bought from this dealership, which only took me 1 hour and $34 in parts to do myself. Never take your business here. More

Issue not resolved I paid over $1,000 for repairs and the issue is still not resolved. Wouldn't recommend. Won't return. Apparently the technicians don't have a clue. I paid over $1,000 for repairs and the issue is still not resolved. Wouldn't recommend. Won't return. Apparently the technicians don't have a clue. More

Great place , I brought a car and Scott was able to find car in my price.. when I need a new part , they order it fast and was able fix my car fast.. , I brought a car and Scott was able to find car in my price.. when I need a new part , they order it fast and was able fix my car fast.. More

Warranty item Took Wrangler in for radiator leak and it was repaired same day. It was a pleasant experience with the loaner car as well. I'd recommend Hayes. Took Wrangler in for radiator leak and it was repaired same day. It was a pleasant experience with the loaner car as well. I'd recommend Hayes. More

Superior service from original sale to recent service experi Mike Hayes' reputation for integrity and service flows from the top down to every level of the organization. Special kudos to Tory King in the servic Mike Hayes' reputation for integrity and service flows from the top down to every level of the organization. Special kudos to Tory King in the service department for excellent diagnostics and fixing the car right the first time. He is a classic example of doing every thing he said he would do in a timely manner. More

Bad customrer service. Bad customer service in their service department. When I complained to management they wouldn't do anything. So, I went to Stone Mountain Chrysler for Bad customer service in their service department. When I complained to management they wouldn't do anything. So, I went to Stone Mountain Chrysler for next purchase. More

Service with a smile Got a oil change and tire rotation today quick and easy. Service writer didn't write up the tire rotation but that was no problem. Technician took it Got a oil change and tire rotation today quick and easy. Service writer didn't write up the tire rotation but that was no problem. Technician took it right back to the shop and had it back out in 10-15 minutes. More

Excellent! JP was so incredibly helpful and personable! I really appreciated how thorough he was and how willing he was to answer all of my questions. JP was so incredibly helpful and personable! I really appreciated how thorough he was and how willing he was to answer all of my questions. More

WORST DEALER EXPERIENCE EVER! BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFO BROUGHT MY 2013 DODGE CHALLENGER (WITH 6K ACTUAL MILES) IN FOR A FACTORY RECALL REGARDING THE TIMING BELT. I HAVE NEVER HAD AN ISSUE WITH MY CAR BEFORE. IT'S BEEN GREAT. TAKES TWO AND A HALF DAYS TO GET BACK FOR A JOB THAT'S SUPPOSED TO TAKE 4 HOURS. THE REASON I WAS TOLD IT TOOK LONGER WAS THAT THEY ENCOUNTERED AN OVERHEATING ISSUE WITH THE RADIATOR, BUT THE PROBLEM WAS FIXED. I TAKE THE CAR HOME AND THE NEXT TIME WE TAKE IT OUT, THE CAR OVERHEATS AND BURPS OUT HOT ANTIFREEZE OVER OVER THE ENGINE. I CALL HAYES AND THEY TELL ME THAT I WILL HAVE TO PAY FOR A TOW. I TELL THEM THAT'S IT'S STILL UNDER WARRANTY AND THEY TELL ME TO CALL DODGE ROADSIDE ASSISTANCE, WHICH I DO. THE NEXT DAY I GO TO THE DEALERSHIP AND EXPLAIN TO THE ASST CUSTOMER SERVICE MANAGER THAT MY CAR IS ONE I WANT TO KEEP A VERY LONG TIME AND WILL THEY PLEASE MAKE SURE EVERYTHING IS OKAY WITH THE CAR BEFORE THEY GIVE IT BACK. ALSO, WILL THEY PLEASE CLEAN THE ENGINE BAY BECAUSE OF THE ANTIFREEZE MESS. THEY SAID NO PROBLEM. I PICK UP THE CAR LATER AND THEY TELL ME THE PROBLEM WAS A LOOSE CONNECTION FOR THE ELECTRIC RADIATOR FANS. HMM, SHOULDN'T THAT HAVE BEEN CHECKED THE FIRST TIME THE CAR WAS THERE? WILL THIS BE A RECURRING PROBLEM NOW? ALSO I GET THE CAR HOME AND POP THE HOOD. GUESS WHAT? THE ENGINE BAY IS STILL A MESS. NEVER AGAIN WILL I GO TO HAYES FOR ANYTHING. More

Better than most Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10a Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10am was out before Noon More