Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

My young adult daughter is the owner of a 2002 PT Cruiser, and I bring her car in for all repairs including oil changes. My service advisor is the best (Adrian White). Whenever, I have a question, Cruiser, and I bring her car in for all repairs including oil changes. My service advisor is the best (Adrian White). Whenever, I have a question, concern, or problem with my daughter's vehicle, immediately, I would call Hayes Chrysler and asked to speak with Adrian. In most cases, I would begin (after being transferred),"Adrian, this is Mrs. Spencer calling to say I heard this strange sound or my daughter's car is driving rough, what do you think is going on with her car?" Of course, he would asked me a few cars to get a better idea of what's possibly wrong with the car, then he would tell me what made be going and if it's where I need to bring the vehicle in ASAP, he would advise me to do just that. If he is unavailable and assisting another customer, I would leave him a message and he would return my call soon. Throughout my time, I have owned and driven several cars, by different makers, but I must say, the customer service support at Hayes Chrysler, no one could ask for anything better. Not only is my service advisor great, the other fellows in the service department are kind and polite to me as well. Keep up the great work! More

Our newly purchased dodge had a leaky valve in the tire which caused the car's alert light to come on approximately every two weeks. Upon our return from a trip, Dusty was prompt about not only scheduling which caused the car's alert light to come on approximately every two weeks. Upon our return from a trip, Dusty was prompt about not only scheduling the service, but also ensuring that it got taken care of in a timely manner. The technicians took care of the problem and we were on our way in under 40 minutes. More

Both Adrian and Frank are very courteous and friendly whether by phone or in person when inquiring about a service issue. I have taken two vehicles(one purchased at Hayes, the other another Chrysler dea whether by phone or in person when inquiring about a service issue. I have taken two vehicles(one purchased at Hayes, the other another Chrysler dealer)there for service over the past nearly six years and have consistently experienced superior customer treatment from both of them. All service options are always discussed with me prior to any work proceeding and also accompanied by accurate estimates of final service cost. They will even calculate the most economical means to pay for services whether based upon the dealership loyalty program or through corporate emailed coupons! I plan to patronize them and Hayes until I need to replace my two vehicles. More

Have done business with Hayes CDJ for many years! Have purchased numerous vehicles from them. Have had many service procedures preformed by them. They have always treated me as if I were a member of their purchased numerous vehicles from them. Have had many service procedures preformed by them. They have always treated me as if I were a member of their family. I have found them to always be honest & courteous! I would HIGHLY recommend this dealership for any sales and/or service. I have sent many friends and family members to this dealer and all were very please with the way they were treated. More

My Chrysler 300C was stuck in Park. I called Hayes and spoke with gentleman in the Service dept. and asked for advice. Instead of simply telling me to bring the car in, he gave me advice on things I coul spoke with gentleman in the Service dept. and asked for advice. Instead of simply telling me to bring the car in, he gave me advice on things I could try to get it out of trhe stuck gear. None of it worked, so I called back and asked if I could have the car towed there. I asked if they had a local tower, which they did. The tow truck arrived promptly. I was pleased to see that it was flatbed type since the car was stuck in gear. When I arrived at Hayes they were expecting me. It was late in the day so I had to leave the car but I was told that I would receive a call the next morning with the diagnosis. As I was waiting I looked in the garage area and was surprised at how huge it was, and how CLEAN! I felt so assured by the way I was treated before and after I dropped the car off that I decided to have my regular maintenance done there at the same time. I was pleased when I actually received the call the next morning. I had a rental car and was further pleased to find out that the same company had a location right at Hayes. I had requested that the old part be saved so that I could examine it. Sure enough, it was in a box inside the car. I've had to almost pry old parts out of other dealers! At Hayes, it was no big deal. I will definitely go there again. That may sound routine, but please realize that I live approximately 50 miles away! I work nearby but have had all my repairs and maintenance closer to home. I like Hayes so much that I will be going there regardless of the distance. More

Michael and Frank has always been friendly and helpful. I have been coming there for more than 10 years and I have not have a bad experience yet. When they are not available Adrian has filled right in and have been coming there for more than 10 years and I have not have a bad experience yet. When they are not available Adrian has filled right in and provided the same level of service. Even my mechanic has been great. Max is very knowledgeable and thorough. More

I have been taking my car into Hayes for the past couple of years for service and I must say that the service is absoutely "wonderful" I deal with Frank in the service department and he is the most pleasant of years for service and I must say that the service is absoutely "wonderful" I deal with Frank in the service department and he is the most pleasant person one could meet. I would recommend Frank as "Employee of the month". In Franks's absence I have dealt with Adrian, who is also a great person. I have never walked in and felt like I was not home because the entire staff in the service department are friendly and professional. More

This is the best Dealership to go to in the Atlanta area if you own a Jeep! I have had all my service done with them both large and small. The work is always top notch and they will work with you always to if you own a Jeep! I have had all my service done with them both large and small. The work is always top notch and they will work with you always to get the best price. These guys own their own jeeps and ride them. They know what you need and how to get it. PLUS they are the largest parts dealer in the state. If they don't have it, you probably won't find it in Georgia. What a great team. More

I have been haveing my car(s) serviced/purchased and have been happy with their service and their working with me till I was satisfied with the repair/service. They have also answered questions when a proble been happy with their service and their working with me till I was satisfied with the repair/service. They have also answered questions when a problem occured while in another state. i will continue to have my car serviced there. More