Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

It's taking longer & longer get oil change 1 1/2+ hours . Plus now charging extra if you use card. Just happen notice my truck was ready. They placed my keys & paper work on service reps desk with a large si Plus now charging extra if you use card. Just happen notice my truck was ready. They placed my keys & paper work on service reps desk with a large sign that said out to lunch. I had to ask another Rep so I could check out More

Service department took great care of me. Been a customer for 40 years. Good people. Been a customer for 40 years. Good people. More

Nice and very warm atmosphere. Would definitely recommend this place to others. Quality of work is in matched. Would definitely recommend this place to others. Quality of work is in matched. More

Always makes me feel welcome. They always get to the bottom of the problem and get me back on the road in a timely manner. They always get to the bottom of the problem and get me back on the road in a timely manner. More

Service department is a joke. Wanted to keep vehicle for warranty repairs but they don't do loaners. So I'm supposed to get home 3.5 hours away how? Take a bus? Wanted to keep vehicle for warranty repairs but they don't do loaners. So I'm supposed to get home 3.5 hours away how? Take a bus? More

This dealership is the definition of customer service. They are very professional, friendly and you know your vehicle is in good care. They are very professional, friendly and you know your vehicle is in good care. More

During the month my jeep was at Hayes I received two calls, one from my service adviser on the day I dropped it off because she had a question and one weeks later from the service manager. The lack of c calls, one from my service adviser on the day I dropped it off because she had a question and one weeks later from the service manager. The lack of communication is absolutely unacceptable. The fact that I did not have my vehicle for a month and still no update on a part that was to arrive on 6/25 I finally had to just pick it up and was told it may not be safe to drive. They did some unrelated work to my vehicle which I went and paid for and ended up paying a $46 credit card fee…..of course that was not mentioned, I would have paid cash had I known. Hayes used to be the only place I took my vehicles and always spoke highly of them, due to the lack of communication the odds of me returning are extremely low. More

It was in shop in November broke down on way home same lights. 5000$ broke down 06/13 spent 200 cleaned corrosion of November part Brought back 07/24 same issue picked up Saturday back in shop 07/30 5 d lights. 5000$ broke down 06/13 spent 200 cleaned corrosion of November part Brought back 07/24 same issue picked up Saturday back in shop 07/30 5 days later More

Very attentive to my needs. The dealership took care of my problem in a timely manner. Everyone was friendly. Thank you The dealership took care of my problem in a timely manner. Everyone was friendly. Thank you More

The rep Juan and staff are all professional, courteous and respectful. I’ve been going to this dealer for the past 15 years and all the experience from the service department to the body shop has been gre and respectful. I’ve been going to this dealer for the past 15 years and all the experience from the service department to the body shop has been great. More