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Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

Lawrenceville, GA

4.4
150 Reviews
Call Service Center (770) 809-6197

150 Reviews of Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

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April 27, 2025

Although we are long term customers and have used your service since 2003 your services pale against competitors. I would like to email one of the actual Hayes family to go into detail. More

by Dlm5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan overall has been ok in our dealings.
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April 27, 2025

As Price of service ridiculously overpriced. Cost spouted out thin air. This is a stupid survey. Waste of time. More

by richard_bishop
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 30, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi Richard, we're sorry that you were dissatisfied with our pricing. We do our best to keep our prices low and fair - we'd love to hear more about which service prices you felt were overpriced. Thank you.

April 26, 2025

Muy recomendable muy amables y muy buen servicio ante todo se los recomiendo muy rápido todo More

by acsenciojose110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

¡Estamos muy contentos de saber que se sintió bienvenido y recibió un excelente servicio! ¡Gracias por la recomendación y que tengáis un gran día!

April 26, 2025

Daniel took real good care of me. A simple visit to buy and install 4 tires, as well as an alignment. More

by kjbaker69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thanks for sharing your experience! We’re glad everything went smoothly with your new tires and alignment—if you need anything else, please let us know!

April 24, 2025

Had great service and Robin was the best to work with and would use again More

by aosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin in service
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Apr 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for the kind words about our service department! We can't wait to serve you again!

April 24, 2025

The service department at this dealership is slow and customer service is not a priority. They said our vehicle would have to sit for a week before the would even look at it to diagnose the issue. I have More

by thegarners18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Chitwood
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hey there, we're incredibly sorry that your experience with us the past few visits has been poor. What is a good phone number to reach out to you? We would like to hear more about your visit and work on addressing these issues.

April 21, 2025

Highly recommend. Honest shop with fair pricing. Fixed everything to perfection! I wouldn't take my care anywhere else. More

by ericalarsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We take pride in providing transparent, honest pricing alongside amazing service because you deserve it. Thank you for the 5-star review - we look forward to serving you again!

April 21, 2025

Went in for oil change and fluid top off on Saturday morning,4/19/2025. In and out in about an hour. I felt like this was a good,quick service served by friendly,courteous staff. More

by jrmcphetridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena Chambers
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Apr 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We’re glad to hear your visit was quick and that you had a great experience with our team. Thanks for stopping by—we appreciate you!

April 21, 2025

Got there with an appointment at 9:30 for oil change n tire rolation. Took 2 hours. Regular oil change should be 45 minutes max. Never took it back for an hour. If you have an appointment your car should More

by amccurryarmfinancialservices
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we’re sorry for the delay during your oil change. Your vehicle not being taken back for an hour shouldn’t have happened—we never want you waiting longer than necessary. We appreciate your feedback and hope to serve you better next time. Have a great day.

April 20, 2025

I went to get my oil changed and tires rotated. In addition, they did a multi checkpoint on my truck and advised to get new brake pads next time. More

by erickmfoster
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thanks for sharing your experience! We're glad to hear that your service visit went well and that our team was able to provide a full inspection with helpful recommendations. We're here whenever you're ready for those brake pads—or anything else you might need down the road!

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