Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

Dodge performed routine oil & tire rotation. I will to fix my air conditioner. Thank you I will to fix my air conditioner. Thank you More

Didnt seem very customer friendly, felt out of place and not comforable there. From the reception to the service department. Would not recommend going there. not comforable there. From the reception to the service department. Would not recommend going there. More

Cost of the service received was very expensive. Then when I paid for it I had to pay an extra 3% because I used my credit card. Overall, the work performed was good. Then when I paid for it I had to pay an extra 3% because I used my credit card. Overall, the work performed was good. More

Everyone at this dealership from sales to service are extremely courteous and very knowledgeable. Mr. Hayes is very personable and approachable. This is the dealership that you want to do business at. Wh extremely courteous and very knowledgeable. Mr. Hayes is very personable and approachable. This is the dealership that you want to do business at. When you come to Hayes you are not just a number on a bank account, you really are a member of the Hayes family, and everyone at the dealership treats you as such. I am blessed to have found such a location to handle all of my automotive needs. More

As always my service was done prompt, correct and the service writer was professional and very pleasant ! Hayes is the best xxxx car dealer in the state of Georgia. service writer was professional and very pleasant ! Hayes is the best xxxx car dealer in the state of Georgia. More

Great service team as always! Expectations are always met and communication is great. Thank you Expectations are always met and communication is great. Thank you More

The service rep (Kelly Spears) kept in consistent contact with me, updating me on pricing, parts and when I could expect repairs to be completed. Repairs were completed ahead of schedule. Thanks Kelly! with me, updating me on pricing, parts and when I could expect repairs to be completed. Repairs were completed ahead of schedule. Thanks Kelly! More

Hayes Dodge Chrysler Jeep Ram Lawrenceville did a very good job and comfortable waiting room. good job and comfortable waiting room. More

My vehicle was dropped off after hours on 1/26/24 to be diagnosed for a Check Engine Light throwing multiple codes and a Multi point inspection. Dealership had it all day until close on 1/27/24 and we were diagnosed for a Check Engine Light throwing multiple codes and a Multi point inspection. Dealership had it all day until close on 1/27/24 and we were advised it could be picked up. 1. The RO stated 1 code not multiple and the multi point inspection was never went over just written as 7mm in front and 5 mm in back which wasn't accurate as I will post those photos as well nor did we discuss that lights were out you would think on an inspection that would be an easy catch. I called the service manager and expressed my concerns on 1/29/24 and he stated he wasn't aware of a second code but to call him back and we could discuss. By 2-2-24 Me and the other person had attempted to call the service manager back over 11 times so I leave work early to go talk to the service manager. At this point it became very clear what and whom the problem was Ted Hayes and an issue he has with a former employee who dropped MY vehicle off so instead of refusing service which he has the right to do he choose to be unethical and take payment for a service that wasn't provided and clearly had no intention of correcting it. It did end up at another Dodge dealership a few days later with a complete different diagnosis. So here I am on Google and next will be yelp,facebook, Bbb and of course Hayes comes 1st on that building but it does operate under the Chrysler logo. More

I brought my Jeep in to Hayes CDJR Lawrenceville for a bad coolant leak. Daniel Deadwyler was the service advisor handling my case. He charged me $211 for a diagnosis to my vehicle that was false. He clai bad coolant leak. Daniel Deadwyler was the service advisor handling my case. He charged me $211 for a diagnosis to my vehicle that was false. He claimed I had a faulty thermostat that would cost over $900 to repair. I declined. Turns out, the water inlet pipe was tampered with from a different dealership I’d been to prior. My bumper to bumper warranty expired and it was obvious why he tried to uncharged the case. I will never bring my business to this dealership ever again, they have dishonest employees who takes advantage of people.. More