Headquarter Hyundai Genesis

I made an VIP appointment to look at a used cat the dealership had for sale. Since I made the appointment a few days before I could get to Sanford, and live about 2 hours drive from there, I asked all dealership had for sale. Since I made the appointment a few days before I could get to Sanford, and live about 2 hours drive from there, I asked all the people I dealt with to please inform me if the car sales before our meeting, and was assured they would. On the morning of the appointment, even though I did not hear from Hyundai, I called them to verify the car is still there. I was assured that it is and that they were waiting to see me as scheduled. I then left to drive to Sanford. When I got there, I was put with a salesman who said he was going to get the car. After a few minutes, he came back to inform me that the car is gone since they sold it they day before. The only excuse they could give me for making me drive for four hours for nothing, was that the people I talked to on the phone do not always know if a car is sold because "they are not at the dealership." This did not seem true as one of the people that communicated with me on the phone, was one of the salesman that came and introduced themselves to me. During my prior communication with them, they did not seem very informed and I would get contacted by different agents about the same things I already answered to other people at the dealership. All this leads me to not recommend this business to others I want to add that after my bad review, the dealership manager contacted me agreed that they made a mistake and was sorry about it. Since nothing could be done to correct the problem at this point, he gave me a $25 gift card to try and compensate for my loss of gas coming there. He was very kind and professional and I appreciated him taking the time to communicate with me and understand my issue. Mistakes happen, and it is important to learn from them and not let them happen again. I hope that my experience will help future buyers have a better purchase experience with Hyundai. More

If I could give no stars I would. Never follow through as well as never returns calls in service department been waiting over 3 months to bring car in So many issues to list.stay away and lies about vehicle well as never returns calls in service department been waiting over 3 months to bring car in So many issues to list.stay away and lies about vehicle during sales. They don't honor or follow through More

Drop car off for service appointment and was told not able to check car for a week. Why have appointment. Beyond incompetent. Called another dealer and being seen today able to check car for a week. Why have appointment. Beyond incompetent. Called another dealer and being seen today More

Tony and Neil are both fantastic salesmen. The experience was excellent, and I highly recommend working with them. Both took the time to listen and to understand what was important to me as the consumer. was excellent, and I highly recommend working with them. Both took the time to listen and to understand what was important to me as the consumer. More

Professional, friendly and gave above average in customer service. Gave undivided attention and listened to what we wanted in a vehicle and provided excellent explanation of details of vehicle. service. Gave undivided attention and listened to what we wanted in a vehicle and provided excellent explanation of details of vehicle. More

Went with my daughter to trade her soul for a Tucson, best car buying experience ever! Jose and Luis were amazing! Spotless dealership, friendly, professional We will definitely be return customers!! best car buying experience ever! Jose and Luis were amazing! Spotless dealership, friendly, professional We will definitely be return customers!! More

Everyone was so professional! Manuel was amazing! He got me exactly what I want! Luis in the financial department very helpful and friendly. Thank you! me exactly what I want! Luis in the financial department very helpful and friendly. Thank you! More

Tony did an amazing job with helping me purchase a new vehicle. Very informal and helped me instead of trying to sell me which I appreciate. Thanks you I look forward to our business in the future. vehicle. Very informal and helped me instead of trying to sell me which I appreciate. Thanks you I look forward to our business in the future. More