Heather Cannon Honda

Very Good Customer Service Brad was very nice in assisting me in getting a new car. He was very helpful and friendly. Any questions or problems i had during or after i got the c Brad was very nice in assisting me in getting a new car. He was very helpful and friendly. Any questions or problems i had during or after i got the car he helped me with. Would recommend my friends and family to see him if they need a car. Thank you Brad for everything. More

Honda crv This was a great buying experience. Nice sales people to work with. Neat and clean place to visit. And good customer care before during and after the This was a great buying experience. Nice sales people to work with. Neat and clean place to visit. And good customer care before during and after the sale. More

WE GOT SCREWED BY CANNON HONDA! My husband and I recently purchased a pre-owned 2012 Honda Odyssey EX-L from Cannon Honda in Ponca City, and within 24 hours of purchasing it and driv My husband and I recently purchased a pre-owned 2012 Honda Odyssey EX-L from Cannon Honda in Ponca City, and within 24 hours of purchasing it and driving it home, discovered that we were grossly misled and deceived about the vehicle’s history and condition. We owe it to the public to disclose our experience with Cannon Honda, because consumers who are loyal to Honda products, like we are, deserve better than what Cannon Honda has to offer. Please read our story and share with everyone you know. We had been searching for a pre-owned Odyssey for months, and came across this particular vehicle online that featured several options we were interested in at a price that seemed reasonable. We live in Edmond, so I put a call into Cannon Honda in Ponca City to inquire about the specifics of the vehicle, its history, and current condition because I wasn’t able to make the 2-hour trip up to see it that day. I was connected to Chase Moore in Sales who informed me the vehicle was in “excellent” condition, with only a couple of “minor” hail dents that were going to be repaired by Cannon Honda. He told me that as a Honda dealership, they were not going to sell any pre-owned vehicle without making it look “great” first. Based on my conversation with Chase, I decided to put a deposit down on the Odyssey to hold it. I was already pre-approved with my credit union and ready to take a look at the vehicle and purchase it, as soon as Chase let me know the minor repairs were finished. Nearly two weeks passed, and I was led to believe by Chase that Cannon Honda was making minor dent repairs to the Odyssey, and also waiting on a small trim piece to arrive in the mail to replace a dented trim piece. Little did I know, the car was down the street in a no-name body shop being completely overhauled, sprayed with Bondo, and repainted by someone OTHER than a Honda dealership mechanic that I was told was making “minor” repairs. We went to look at the car, and noticed the paint looked smudged. Chase told us that it was wax buildup, and as soon as we washed and buffed it out it would look fine. To an untrained eye, that was somewhat believable. Then we noticed some dents on the trim, and asked Chase where the trim piece had been replaced because we still saw a few flaws. He couldn’t answer our question, so we asked to see the entire report from the mechanic covering everything that had been done. Chase said he didn’t have that report, and didn’t know where it was but that they did spend $190 replacing a trim piece “along with some other stuff,” and promptly changed the subject. We didn’t think much of it, and elected to move forward with the purchase after negotiating back and forth on price. The next day, my husband attempted to buff out the “wax buildup” that Chase identified, and noticed several imperfections and bumps in the paint job. There was also a lot of wind noise coming from the sunroof and windows, something that Chase blamed on a windy day and bad seals. We took it to our local Honda dealership at home to have it inspected, and were told by the Service Manager that the repair work done to the vehicle was appalling, as every panel of the car was covered in Bondo, and there was overspray everywhere. Then he showed us that the entire car had been repainted, and confirmed that there was no way it was done at a Honda dealership. Upon further inspection, we were informed that the hail damage to the vehicle was significant, and they were surprised the car had not been totaled by the insurance company. Several cosmetic issues were identified, as well as a few safety and mechanical issues with seals around the sunroof and windows from said hail damage. More than 25 holes had been drilled in the side of every door, and underneath the hood, in order to access the dents from inside the panels. The Service Manager apologized for our experience at Cannon Honda, and was speechless due to the amount of damage that had been done to the car, the poor repair job, and the fact that it had been knowingly and deliberately hidden from us by Chase Moore and Cannon Honda management. We met with one of the Sales Managers from the Honda dealership and he said there was around $6,000 of body work that still needed to go into the vehicle before he would be able to sell it, and offered us $19,000 on trade-in whenever we had just paid $27,000 (NADA Clean Trade-In Value) 24-hours prior. He suggested that we try to work with Cannon Honda to allow us to return the car and walk away from the situation. We called Chase Moore in Sales, and explained that we needed to bring the car back that day based on everything the inspection revealed about the condition of the Odyssey, and our conversation with both the Service Manager and Sales Manager. Chase said he would have his General Manager, Michael Bates, return our call. Michael called back within the hour, and whenever my husband started to explain what the inspection revealed, Michael hatefully said, “Go get yourself a lawyer, and have a nice day” and hung up the phone without giving him a chance to speak. My husband then called and asked to speak to Heather Cannon, who took his phone call but accused us of having “buyer’s remorse.” My husband told her that we had the car inspected at another Honda dealership that day, 24 hours after driving it home, and that we were told there was no way the repairs were made at a Honda dealership as we were led to believe. While we were told by Chase that the car had “minor” hail damage, we were promised the repairs would be done by Honda and up to their standards. Heather Cannon admitted they had purchased the car at auction, badly beaten up from a hail storm, and outsourced the hail repair job to a no-name shop down the street for $800. She then said that all sales were final, and there was nothing they were willing to do to remedy the situation. After having owned several Hondas and Acuras and receiving outstanding customer service each and every time we purchased one, we were not expecting to get screwed over the way that Chase Moore, Michael Bates, and Heather Cannon with Cannon Honda screwed us over. We went into the transaction with high hopes for the quality product and customer service we were accustomed to, and excited about our Odyssey. We falsely assumed that purchasing a Honda from a Honda dealership offered us some security and protection, and regret having ever dealt with such unsavory and morally bankrupt individuals. Now, we are stuck driving an Odyssey with cosmetic and mechanical issues that Cannon Honda failed to disclose to us, and could never in good conscience sell to another individual. Due to the fact that Cannon Honda refuses to make the situation right, by either offering to pay for the repairs that are necessary to the car, or buying it back for the same price, we have opened up a case with American Honda Motor, Inc and filed a formal complaint detailing the situation above with the District Manager. They are investigating the situation, and serving as a liaison on our behalf to try to reach a resolution that is mutually agreeable for both parties. We have also filed a formal complaint with the Better Business Bureau of Eastern Oklahoma, of which Cannon Honda is not a member. Should Cannon Honda decide to do the right thing and correct the situation, I will give consideration to updating this review. More

Purchase of new tires. I have had nothing but great and friendly service from Cannon Honda. Each one of my visit is usually handled by Kevin and he is always very friendly. I have had nothing but great and friendly service from Cannon Honda. Each one of my visit is usually handled by Kevin and he is always very friendly. More

Great Service! The staff at Cannon Honda are great!! They are quick and efficient and I always feel comfortable knowing they took care of my vehicle! -Ashley Logan The staff at Cannon Honda are great!! They are quick and efficient and I always feel comfortable knowing they took care of my vehicle! -Ashley Logan More

Enjoyed the wait! Everyone in the service center is friendly and takes the time to make you feel comfortable. I hardly ever need service beyond the recommended mainten Everyone in the service center is friendly and takes the time to make you feel comfortable. I hardly ever need service beyond the recommended maintenance, so don't visit there that often. My wait is made more enjoyable by the friendly staff, and they welcome any questions I have concerning my Honda Pilot, which so far, is the best vehicle I have owned in my 78 years! More

We have been a customer of Cannon Honda for 9 years. We first became acquainted with them after we moved here and they service our 2003 Honda CRV. Since then we have bought 2 new vehicles with them. Bot first became acquainted with them after we moved here and they service our 2003 Honda CRV. Since then we have bought 2 new vehicles with them. Both sales and service are great. They keep you very informed of what needs to be done on your vehicle. Fast, friendly, and efficient. More

We were giving our 2008 Honda Ridgeline to a family member so wanted Honda service techs to check the vehicle for any possible problems and to do some preventive work ( replace belts, water pump, etc). member so wanted Honda service techs to check the vehicle for any possible problems and to do some preventive work ( replace belts, water pump, etc). They gave us a timely appointment and the work was completed in one day. From the first phone call to our paying we received friendly courteous treatment from everyone involved. More

The service department has the nicest people and very efficient. I never have a problem with them. I have always been able to schedule an appointment within a time frame to my liking. and Cadi is the be efficient. I never have a problem with them. I have always been able to schedule an appointment within a time frame to my liking. and Cadi is the best More

When we went in to buy the Accord Hybrid we had ordered (and arrived a month before we expected), the car was prepped and Heather was ready for us. Paperwork went quickly and without any surprises. Eric th (and arrived a month before we expected), the car was prepped and Heather was ready for us. Paperwork went quickly and without any surprises. Eric then took over to explain the car's functions and features. He was thorough and helpful. And patient. We couldn't have asked for a smoother purchasing experience. The drive home was fun exploring all the new technology. The reason I shopped with Cannon Honda in the first place was because of the way I am treated by the service department. Kevin is always friendly and helpful without pushing me to have some unnecessary service. And Heather has a nice service program to keep me coming back. All good! More