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Hebert's Town and Country Chrysler Dodge Jeep RAM
Shreveport, LA
2,669 Reviews
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Verified Customer
Helpful February 13, 2024
DO NOT TAKE YOUR VEHICLE HERE FOR AN REASON! !!!! This place doesn't know what they are doing when the work on your vehicle. Zero communication. Zero customer service. They have been hounding me !!!! This place doesn't know what they are doing when the work on your vehicle. Zero communication. Zero customer service. They have been hounding me FOR MONTHS to buy my car from me and once I "got the owner involved in my problems" they told me they couldn't buy my car from me because "it doesn't have cats on it." But the dealership I sold it to verified that the cats WERE still on the vehicle and that Hebert's doesn't know what they are talking about and bought the car from me. My wife is a certified mechanic and when the gave me my vehicle back to me after FIVE MONTHS of "working on it", lying to me ever step of the way AND stealing from Statefarm to fix the vehicle as cheaply as possible. It was give back to us with different sized rotors on the front one new brake pad instead of a new set of brake pads. No brake lights, tail lights. They completely vandalized all my custom work I had done under the hood. Scrapped it off while they were working on it and didn't even fix my windshield that was cracked in the wreck. I wrote a five page letter to the owner and all I got ONCE was a let me get to the bottom of it. Never heard anything after that. My wife has been called a moron by the Service manager Chuck and we had both been made to feel like we are complete morons ever though My wife and my self are mechanics. The sales staff sucks. If you want to be treated like you are worthless, like you are a moron, or just like abuse from people that are supposed to be doing a job then by all means take your vehicle here. BUT if you want good quality work and not be treated like you are from another planet I suggest taking it to the shade tree mechanic down the road and avoid this place like it was the black plaque. More
by jeremy_mcfarland
Employees Worked With
Kem Body shop, Jacob Body shop, Tony, Sales manager, Josh salesman, Mark Hebert, Chuck Phipps, Hebert's Town & Country
February 13, 2024
The service advisors are really attentive to my needs. I have been a customer for over two decades. I was impressed by the new service advisor and how she, Sabrina Stanley, was fully capable of having t I have been a customer for over two decades. I was impressed by the new service advisor and how she, Sabrina Stanley, was fully capable of having the knowledge of an experienced advisor such as Nathan (Nate) also an excellent service advisor. I was able to schedule my appointment for my A/C repair and fuel injector cleanings. More
by jackubat2
Employees Worked With
Sabrina Stanley and Nate
February 12, 2024
The employees were awesome. Justin went above and beyond. My oil change light came on shortly after I left although I actually went in to get my oil changed and tires rotated. Justin went above and beyond. My oil change light came on shortly after I left although I actually went in to get my oil changed and tires rotated. It is not my daily driver, so I just noticed it this week, but will call the department to readjust the oil change message. More
by amandamonec254
Employees Worked With
Justin
