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Hebert's Town and Country Chrysler Dodge Jeep RAM
Shreveport, LA
2,826 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,826 reviews
July 16, 2023
I absolutely love the staff at this dealership! Very professional and helpful. They never turn me away whenever I need service either big or small. I wish more dealerships were this excellent!!! Very professional and helpful. They never turn me away whenever I need service either big or small. I wish more dealerships were this excellent!!! More
by MARCOSPOLOS78
Verified CustomerEmployees Worked With
Preston
July 14, 2023
Awful customer service in all departments for a repeat customer! Will never buy another vehicle from Hebert’s, I’ve bought 3 from there. Will also never send a vehicle to their service center or body shop customer! Will never buy another vehicle from Hebert’s, I’ve bought 3 from there. Will also never send a vehicle to their service center or body shop again! More
by kaycie_posey
Employees Worked With
Dalton, Chuck Phipps, Hebert's Town & Country
July 13, 2023
Loved the communication and service from Nick . He has always helped me out when needed . Thanks for the awesome customer service. He has always helped me out when needed . Thanks for the awesome customer service. More
by DALE.GAURA
Employees Worked With
Nick in the service department , Chuck Phipps
July 12, 2023
They always try and get you in and out on a timely manner. Nate my service rep always stays on top of everything when I have to bring my car in for any reason. manner. Nate my service rep always stays on top of everything when I have to bring my car in for any reason. More
by JEGALYEAN
Employees Worked With
Nate my service advisor
July 11, 2023
Friendly team - beautiful new facility! Loved the paperwork processing experience using the big touch screen. Fast and could actually read all the fine print as we went along. Loved the paperwork processing experience using the big touch screen. Fast and could actually read all the fine print as we went along. More
by Dana
Employees Worked With
Mark Hebert, Chuck Phipps, Hebert's Town & Country
July 11, 2023
I purchased a Ram 1500 in March of 2023, upon purchase the dealership was supposed to send for my car to be titled, taxed, and registered in Ohio. Well, after over three months the dealership still has no the dealership was supposed to send for my car to be titled, taxed, and registered in Ohio. Well, after over three months the dealership still has not titled my truck in Ohio. I called the dealership for the first time after the purchase of my truck around 4 May, as my 30 day tag had expired and I required another tag. The title specialist, Bridgett, would not answer her phone, nor would she return my call after leaving several voicemails. After calling numerous times throughout the process, I finally was able to get ahold of a manager, Jason. Jason was not very helpful and led me to believe the hold up with my license plates and registration was they couldn't transfer the tag from my last truck to my new truck since it was in a fire. He the stated they were going to send away for a new tag. Later that day after speaking with Jason, He called me and told me that they could transfer the plates they just needed a picture of my 2023 registration, which I sent. at that point, Jason cut off all communication, despite me not having a new temp tag. I had to call numerous times before I reached the GM of the store, Mr. Tony Dingler. At this point, Tony was a little helpful and was able to get me a new 60-day tag. That all ended when that 60-day tag was expired. After calling day after day, hour after hour, leaving numerous voicemails for managers, the title specialist, and Mr. Dingler, my phone calls went unanswered. I went to the Ohio DMV and my vehicle hasn't even been titled. You cannot get plates and registration until that is complete. The company has no clue when my vehicle will be titled which also prevents me from getting plates in person. When I have asked to speak to the owner the front desk states he is never available or in a meeting. More
by dfafosu13
Employees Worked With
Tony Dingler, Jason Prudhomme, Hebert's Town & Country, Shane Nicholson
