Hebert's Town and Country Chrysler Dodge Jeep RAM - Service Center

Awesome Service Advisor John Frazier John Frazier has been my Service Advisor the last couple of times that I have brought my Jeep Wrangler in for some work that was needed. He is very fr John Frazier has been my Service Advisor the last couple of times that I have brought my Jeep Wrangler in for some work that was needed. He is very friendly, honest, and keeps me informed on what's going on. I greatly appreciate it. Thanks :-) More

service tire air sensors got me in quickly and service was completed in a reasonable time. i was pleased with the work and was I impressed with the friendly staff. got me in quickly and service was completed in a reasonable time. i was pleased with the work and was I impressed with the friendly staff. More

Thanks to John in the Service Department! A HUGE thank you for the fantastic service department! My service manager, John, and the wonderful mechanics who repaired my car were just wonderful. A HUGE thank you for the fantastic service department! My service manager, John, and the wonderful mechanics who repaired my car were just wonderful. They're efficient, friendly, honest, and dependable. Thanks again, John! More

Excellent Personal Service From the moment I called, to arriving at the Service Department, I received personal attention to my vehicle. Chuck Phipps returned my call within 1 From the moment I called, to arriving at the Service Department, I received personal attention to my vehicle. Chuck Phipps returned my call within 15 minutes and addressed my concern quickly. Upon arriving, Chuck was attentive to my concern immediately and assigned me to the care of John Frazier. John continued the excellent personal attention and I knew my vehicle was going to receive the proper repairs. The ladies were so pleasant in the service department also! John was in constant communication with us about the repairs and overall it was an easy process. I recommend this top notch service department to anyone! More

Excellence It is very rare that I actually give a review. Sub-par is normal in todays society. It is no longer about the client, so as things go; I very rarely e It is very rare that I actually give a review. Sub-par is normal in todays society. It is no longer about the client, so as things go; I very rarely even have a pleasant experience when dealing with any large company. But, I believe it necessary to say something when a person goes above and beyond just doing their job. John Frazier, went well above and beyond what was/is required of him. Not only did he help me to insure that my truck was fully repaired. He, and some of the other managers, when they found out that my son was being born around the time that my truck would be complete, they got my son and my wife gifts and John himself brought my truck too me rather than having me leave my new born first child to pick up my truck. John Frazier and the entire team at this dealership has gone to the nth degree to take care of and help. Thank all of y'all, I really do not know how to properly thank all of you. Jordan M. Barron More

very pleased Was concerned after reading one review, but on meeting Nate concern alleviated. We found Nate to be a courteous and helpful young man. We were on a Was concerned after reading one review, but on meeting Nate concern alleviated. We found Nate to be a courteous and helpful young man. We were on a tight timeline and Nate was able to help us get the needed part overnighted so our Ram 3500 could be repaired the next morning to get us back on the road. THANK YOU NATE More

it is not the most customer centered. I had my new Jeep in to have a warranty part replaced, The parts manager and his staff were fabulous. The wrong part had been ordered and they got o I had my new Jeep in to have a warranty part replaced, The parts manager and his staff were fabulous. The wrong part had been ordered and they got on the phone and took care of it immediately. Pick up time just wasn't up to par. The gentleman who went to get my car brought it round, left the door open, didn't speak and walked away. Had to call to him and chase him down to find where my keys were left. Someone else suggested to him that they were in the cup holder. He looked and said yes they're there. What would it have taken to say here is your key, put it in my hand and said have a nice day? Training and care. More

Excellent Salesman Daniel Hester is a wonderful salesman. He is professional, engaging and extremely knowledgable. I highly recommend him for anyone looking for a new or Daniel Hester is a wonderful salesman. He is professional, engaging and extremely knowledgable. I highly recommend him for anyone looking for a new or used car. More

AVOID HEBERT TOWN & COUNTRY! I bought a new car from this dealership in 2013. I have had CONSTANT problems with my vehicle and after close to a dozen trips to Hebert, nothing has I bought a new car from this dealership in 2013. I have had CONSTANT problems with my vehicle and after close to a dozen trips to Hebert, nothing has been resolved. I recently discovered that NONE of my previous service visits were even logged in their computer system except for oil change related information and general maintenance tasks (vehicle inspection, fluid levels, etc.). They have also broken parts on my vehicle and covered up the damage, put the wrong oil in my car, left parts off, ignored specific requests, etc.. Hebert's service department has caused more damage to my car than they've attempted to repair. They keeps resetting any check engine lights rather than finding the root cause of them and/or attempting to repair my vehicle. Of course, none of the check engine light occurrences were logged in their system. On my last visit, the service staff seemed to treat me as if I lied about bringing in my car previously. At this point, I have contacted Chrysler Fiat Group for help as a last resort. I'm just very thankful I kept all videos, pictures, phone recordings, etc.. More

TERRIBLE !!!!!! FIRST LET ME SAY THAT I READ SOME OF THE OTHER RATINGS AND ALL WERE VERY GOOD , BUT I GUESS THEY HAVE NEVER HAD THIER CAR IN FOR SERVICE . THE SERVICE FIRST LET ME SAY THAT I READ SOME OF THE OTHER RATINGS AND ALL WERE VERY GOOD , BUT I GUESS THEY HAVE NEVER HAD THIER CAR IN FOR SERVICE . THE SERVICE AT THIS DEALERSHIP IS THE MOST UNORGANIZED PLACE IVE EVER SEEN , THE WORK THEY PERFORMED ON OUR VEHICLE WAS TERRIBLE I THINK MY 7 YR OLD GRANSON COULD HAVE DONE BETTER . WE JUST BOUGT A CAR HERE AND SPENT 30,000 PLUS AND TWO MONTHS LATER WE ARE HAVING TO TAKE OUR VEHICLE SOMEWHERE ELSE TO GET THE WORK THEY DID, REDONE AT OUR EXPENSE. THE MANAGEMENT IN SERVICE WAS NOT HELPFUL AND ONLY OFFERED TO REDO THE WORK THEY DONE WITH NO GAURENTEE THAT IT WOULD BE ANY BETTER . THE MANGERS EXACT WORDS WERE " IT MAY LOOK BETTER OR IT MAY NOT " , WHAT KINDA OF ANSWER IS THAT FOR A CUSTOMER WHO JUST SPENT THIS KINDA MONEY ON A NEW CAR . I CAUTION ANYONE LOOKING TO BUY FROM THIS DEALERSHIP ,DO NOT EXPECT TO GET YOUR VEHICLE SERVICED PROPERLY , OR ANY COURTEOUS CUSTOMER SERVICE . IN CLOSEING I WOULD LIKE TO SAY I WILL NEVER BUY ANOTHER VEHICLE FROM THIS DEALERSHIP AND I WILL NOT RECOMMEND ANYONE ELSE TO HAVE TO EXPERINCE THE WAY WE WERE TREATED !!!!!!!! More