Heinrich Chevrolet Corp

Horrible and shocking VIN - 2C4RDGBG1JR251499 stock 5598P- I had a pending sale delivery on THIS on 12.22.18. I put $5000 down and would pick it up on 12.27.18 per the fin VIN - 2C4RDGBG1JR251499 stock 5598P- I had a pending sale delivery on THIS on 12.22.18. I put $5000 down and would pick it up on 12.27.18 per the finance manager, owner, and owner's son(I won't mention names easy to deduce). This is 2018 Dodge Caravan with 5400 miles, essentially brand new. The owner's son called me on 12.26.18 at around 7-7.30pm letting me know that the power windows functions on the new vehicle wasn't working. He also let me know that the THIS would be covered under Dodge's warranty. I thought it was a bit funny bc when I test drove the vehicle I noticed the master power lock function also wasn't working well and also asked them to verify and check this function as well. It may have locked with FOB, BUT not manually. I mentioned to the owner's son(sales rep) in "What setting or world do we sell vehicle as NEW or almost NEW(pre-owned) with 5400 miles and a 2018 model. I give you $25,000.00 and you give me a broken vehicle promising that Dodge would repair. Dodge could not promise that until they saw the vehicle(I called Dodge Transit town they just laughed). I have never heard of this and quickly realized that the van was brought into the lot as a nice pre-owned vehicle and intake used car lot clearly missed that it had functional issues wrong and failed. SO, instead of shouldering the cost to repair in good faith, they tell the customer to fix the vehicle under warranty AFTER I take possession, register it and of course buy it. I wish I could make this up. Everyone, I have shared it with think this is odd, EXCEPT the dealer himself(the owner, sales, and finance manager). I know this bc they told BBB review that "Dodge covers this stuff under warranty(meaning Heinrich doesn't want to) and of course bc I asked for a vehicle discount OR gas gift card, that the dealer did not decide to finish the pending sale. They back out of sorts". ACTUALLY, my e-mail to the owner, went simply like this. 1.) Guarantee that if Dodge doesn't fix this thing on Day 2, that Heinrich WILL(WRITTEN guarantee). 2.) Give me a loaner at your cost. 3.) discount OR large gas card as a gift and for huge inconvenience, 4.) and the vehicle is given a FULL once over and certified of sorts with written inspection list in light of what I was told about doors and windows. Of course, owner denied all of this citing too HIGH a cost and too much to comply with. I'm equally assuming that he never thought a lowly car buyer like me would write an e-mail asking for the impossible in light of fixing a new vehicle on DAY 2 after delivery. A NICE gift for my wife. I'm not a big review guy BUT I had to file a formal complaint with the BBB as well as Google. I told Heinrich I'll continue to share in light of the shock of the experience and lack of client centered service. I'll inform the DMV as well in case they want to take a look at what they are selling. WHY? Too easy, the van was back on the lot, still broken, and of course no advertising that it is NON functioning broken windows and manual door locks too. WHY? Too easy, bc you don't sell cars like that. A little odd? Good luck with whoever buys this vehicle. My hope is anyone researching the VIN will pull up this review and read it prior to buying it. It's ALL about the money NOT the client. (IF you think this can't or doesn't happen, just go to Heinrich and find the van with the VIN noted above. Then try the power windows and locks). MB More

I Got It I went into Heinrich Chevrolet and Cathrine Heinrich assisted me she asked what I was looking for I told her my situation and I left this a 2014 Chevy I went into Heinrich Chevrolet and Cathrine Heinrich assisted me she asked what I was looking for I told her my situation and I left this a 2014 Chevy Malibu suited just for me QueenStatus More

Amazing experience I purchased a new Malibu from Lindy at Heinrich Chevrolet. She made the whole process fun and easy, no pressure at all to buy. I would definitely reco I purchased a new Malibu from Lindy at Heinrich Chevrolet. She made the whole process fun and easy, no pressure at all to buy. I would definitely recommend her and Heinrich Chevrolet to anyone looking to purchase a new chevrolet. More

First time leasing I recently traded in my car and leased a vehicle for the first time. Mike Porth was so helpful the entire time. He helped everything go smoothly and s I recently traded in my car and leased a vehicle for the first time. Mike Porth was so helpful the entire time. He helped everything go smoothly and stress free. Once I got the car, he helped me set everything up and showed me how to work everything in my new car :) Mike even checked up on me a couple days later to make sure I didn’t have any more questions about the car. I will definitely be going through them for future purchases and I highly recommend Mike Porth if you are looking to buy or lease. More

Awesome Sales Team Tyler was a pleasure to work with throughout the sales process and beyond. If you haven't visited Heinrich Chevrolet yet during your search, I highly Tyler was a pleasure to work with throughout the sales process and beyond. If you haven't visited Heinrich Chevrolet yet during your search, I highly recommend that you do. I'currently own Acura and Lexus vehicles but wanted to purchase a pickup truck. I found the sales experience with Tyler and Heinrich to be every bit as good as the luxury car dealers. More

Repeat customer We completely satisfied with our with buying experience.We did receive a call from Heinrich Chevy to check on how we liked the car and if there were a We completely satisfied with our with buying experience.We did receive a call from Heinrich Chevy to check on how we liked the car and if there were any issues. More

Great dealership to visit when car shopping I recently bought my very first car (2011 Buick Lucerne) used from Heinrich Chevrolet last week. Saw the car online & went to the dealership to check I recently bought my very first car (2011 Buick Lucerne) used from Heinrich Chevrolet last week. Saw the car online & went to the dealership to check it out. We were greeted by a salesman as soon as we found the car on the lot. Took it on a test drive & immediately loved it. As a first time car buyer, the whole process was easy & straightforward. Definitely would recommend & visit again! More

great place to buy a car. always hated going to dealers but this time it was enjoyable .the staff were very helpful and not pushy! They made you feel like family and worked wit always hated going to dealers but this time it was enjoyable .the staff were very helpful and not pushy! They made you feel like family and worked with you. More

Amazing Heinrich is always great service. Leased my truck they have a huge selection. Catherine was a amazing sales person, told her everything I was looking Heinrich is always great service. Leased my truck they have a huge selection. Catherine was a amazing sales person, told her everything I was looking for in my truck and found me the exact one I was looking for. Doesn't matter what your looking for if you want great service at a great price definitely stop by Heinrech's chevrolet! More

Stellar Service I am very happy with my new Malibu. From start to finish, Brittany made my purchase easy and quick. I got the car I wanted at the payment I wanted. I I am very happy with my new Malibu. From start to finish, Brittany made my purchase easy and quick. I got the car I wanted at the payment I wanted. I would recommend her to anyone. I never felt pressured to sign that evening and I walked out that night with my new car. Call Brittany for a wonderful experience. More