Heinrich Chevrolet Corp

Poor sales dept New sales tried the bait and switch. Made a deal for my mother including trade in on her trailblazer. Sales women Lindy said she would know in a few h New sales tried the bait and switch. Made a deal for my mother including trade in on her trailblazer. Sales women Lindy said she would know in a few hrs if they could get the equinox my mother wanted. Never got call back. My mother called and I called then day later Brian the manager left a message that if my mother wanted to take 2000 let for her trade they could get her a more loaded vehicle. The basically wanted her to take one off their lot and take less on her trade then we had negotiated. They said they couldn't get vehicle my mother wanted but I was able to make a phone call and get vehicle with same trade in at another dealer. Avoid this dealer unless u like being lied too and ripped off. More

informative knowledgeable service I will start off by saying kudos to Brett Nogle our sales & Leasing Consultant. We did not arrive on the lot yesterday to purchase, however we were lo I will start off by saying kudos to Brett Nogle our sales & Leasing Consultant. We did not arrive on the lot yesterday to purchase, however we were looking. With Bretts assistance we were able to locate and purchase a truck to suit our needs,today. We purchased a 2013 ChevySilverado. Heinrichs worked with us to meet our budget and satisfaction. We ended up with far more features than we had expected which definitively added to the buying experience. I would definitely recommend Heinrich Chevrolet to my friends and family. More

Worst Car Buying Experience I've Ever Had! Bought a 2010 Equinox from them and had to take it in for service 5 times in the 10 weeks that I owned it. Joe Oddo, my original salesman, was unwill Bought a 2010 Equinox from them and had to take it in for service 5 times in the 10 weeks that I owned it. Joe Oddo, my original salesman, was unwilling and never bothered to help rectify the situation, after talking to him about the numerous problems I had with the vehicle since driving it off the lot. He pushed me off to another salesman (Roger) to deal with the "lemon" Heinrich Chevrolet sold me. Roger Haseley was completely uncooperative and unreasonable concerning my situation. He refused to provide me with a refund or find me a comparable replacement for the defective vehicle. After countless visits and phone calls, with three other employees, the matter was resolved by me taking another vehicle of make and model off of their lot in trade for the "lemon." I will never buy from Heinrich Chevrolet ever again and will instruct everyone I know not to, also. Customer service/satisfaction is not their number one priority. More

I cannot say enough good things about Heinrich Cheverolet. This was the best buying experience I have ever had. I sent an email via the internet inquiring about the vehicle I was interested in. De Cheverolet. This was the best buying experience I have ever had. I sent an email via the internet inquiring about the vehicle I was interested in. Debbie answered all my questions and did not give me the run around. When I got to the dealership Greg Fitch introduced himself and made us feel welcome. Then we met are salesman Bryan Fox, I cannot say enough about Bryan, he was the ultimate professional and his knowledge of the vehicle was incredible. Bryan went the extra mile to ensure I understood all the features my vehicle had to offer. He made this whole experience a pleasure. Finally, we met Paul Kowal the Finance Manager, again a true professional, Paul did not give us the run around and has there to answer all our questions and concerns. Heinrich Cheverolet met my families needs beyond belief. I would HIGHLY recommend Heinrich Cheverolet to anyone considering buying a vehicle. Thank you Heinrich for all you did! More

I very much enjoyed buying a car at Heinrich Chevrolet. Our salesman was very nice, professional, and patient to deal with all the questions I had for him. I am very thankful to have went here. Our salesman was very nice, professional, and patient to deal with all the questions I had for him. I am very thankful to have went here. More

I went to Heinrich Chevy looking to purchase a new Malibu. I wasnt sure which particular model I wanted to go with, or the different features that were offered. The salesman went through every detail Malibu. I wasnt sure which particular model I wanted to go with, or the different features that were offered. The salesman went through every detail with me and helped me get the model that had everything I was looking for. The salesmans knowledge, and everyone being so friendly really made for a pleasurable buying experience. I recommend this dealership and I will be buying from them again in the future. More

Told me my truck was being worked on and it was still in the parking lot. 3 hours wasted for nothing. They left my truck unlocked in the back lot with zero regard for my tools. Poor service, go to the GMC the parking lot. 3 hours wasted for nothing. They left my truck unlocked in the back lot with zero regard for my tools. Poor service, go to the GMC dealer down the road. More

My HHR was missing the mats, Owners manual and had a 1/4 tank of gas. My sales man Don Boyle, took the mats out of another vehicle. Front only, stain and very cheap. Probably dollar store. I guess this tank of gas. My sales man Don Boyle, took the mats out of another vehicle. Front only, stain and very cheap. Probably dollar store. I guess this practice of taking mats from one vehicle for another would explain why mine were missing in the first place, HHR back mat also missing. 1/4 tank of gas on delivery. When I asked him about it I was told that only new cars get full tanks. That is why I give A 3 rating for okay overall experience. I mean, I only spent $10,000 dollars that doesn't deserve decent new mats and a full tank of gas. Don was nice to talk with however, I should not need to haggle for gas and mats. Mr and Ms Heinrich were great (5). Mr Heinrich gave me too much for my trade. THANKS ! More

This place is a den of greed. They can always sell a new whatever cheaper than they can buy your trade. (BUT THEY NEVER DO) They always have a high mile used one they are selling for less than you want for whatever cheaper than they can buy your trade. (BUT THEY NEVER DO) They always have a high mile used one they are selling for less than you want for trade. ( BUT THEY DON'T TELL YOU IT IS NOT THE SAME YEAR OR SAME AS.) You won't get fair trade value so you best sell it yourself on the web and then haggle their sticker by 3-5 grand. Get your own financing because you will save thousands. They add 2% to your loan and make inside deals with the bank so you pay more for their cars. Never buy any add-on things like window etching or warranty because they are a rip off and they make huge bucks by suckering you into them. Also look for hidden fees. These are put on to pad profits and are just made up. This dealer could never sell me because of all the nonsense. Also if they tell you you cannot get financed; Try a different dealer. They will broom you if they are not making enough money. I have been told I cannot be financed and got finance on my own or through another dealer who knows I won't be bent over. I would never tell you to not buy from this dealer but you better watch that bottom line. They will tell you they don't make much money on a new sale, but they won't tell you the thousands they make from your trade, finance, 10% MSRP mark-up, hold back money, factory to dealer incentives, plus many other scams they try to sucker you into. Just be smart about it. They don't make millions a year making no money on new sales.... More

I've been buying vehicles from Heinrich for over 20 years. Being that I own a construction company here in Buffalo, I've purchased my fair share of full sized pick up trucks. More often than not, Heinr years. Being that I own a construction company here in Buffalo, I've purchased my fair share of full sized pick up trucks. More often than not, Heinrich always finds me the best price. Will I say I've never seen the price cheaper? Certainly not, you always have to shop for the best deal, but given the trends I've found, this place is always worth going to. Price aside, this place can't be beaten in terms of long term service. There's something to be said about the fact that I've been able to keep buying from the same salesman for over 10 years, and if I pass him the grocery store, He'll still remember my name. More