Heinrich Chevrolet Corp

I've been buying vehicles from Heinrich for over 20 years. Being that I own a construction company here in Buffalo, I've purchased my fair share of full sized pick up trucks. More often than not, Heinr years. Being that I own a construction company here in Buffalo, I've purchased my fair share of full sized pick up trucks. More often than not, Heinrich always finds me the best price. Will I say I've never seen the price cheaper? Certainly not, you always have to shop for the best deal, but given the trends I've found, this place is always worth going to. Price aside, this place can't be beaten in terms of long term service. There's something to be said about the fact that I've been able to keep buying from the same salesman for over 10 years, and if I pass him the grocery store, He'll still remember my name. More

Bought a used Avalanche and noticed a few problems. The salesman, Rich Aquino was very professional and very helpful. He told me they'd fix the problems and if I noticed anything else wrong, just bring it salesman, Rich Aquino was very professional and very helpful. He told me they'd fix the problems and if I noticed anything else wrong, just bring it back in and they'd fix it. Well, I did. They sold me the truck with 2 key fobs, but the #1 fob was not transmitting. The used sales manager said that they were "just a luxury", and since the #2 fob was working, they weren't going to do anything about it. I found one online for $25 and made the dealership reimburse me for it. I later (after the first trip back to the dealership) noticed the sunroof, passenger side heated seat and power window weren't working correctly. So I made an appointment and dropped it off at 9AM. Mark, the service consultant, was also very professional. He fixed the sunroof, but they wouldn't even look at the power window if it wasn't malfunctioning at that exact time. They wouldn't even do a visual inspection of the wiring to see if something was loose. Mark called me back around 1PM, telling me that he spoke with the owner of the dealership and he said they'd go "50/50 on the repairs" for the heated seat. I expressed my displeasure at the thought, especially after being told if I noticed more problems to just bring it back in. He said he'd have someone call me back. After receiving no call, I called them back at 7PM. Their sales floor is open until 9PM, but their service department closed at 4:30. They never called me, just kept the truck overnight without any notification. I called them early the next morning and Mark told me they haven't done anything to the truck at all, besides fixing the sunroof. The service dept hasn't been told anything. I left a voicemail for Rich and I'm still waiting for them to call me back. I've had this truck for 10 days. At this rate, I'm wondering if I'll ever see it again. The Jeep dealership my wife deals with has never given her any problems at all. They even changed the oil and filled up the gas tank before she drove it off the lot. Heinrich did neither of those things. It feels like they just want the vehicles off the lot and don't want to see them again for any reason (unless you're going to pay them even more) or deal with what could be loyal customers. More