Heiser Chevrolet
West Allis, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I walked into Heiser looking to buy a truck (Chevy Silverado or an Avalanche) and was introduced to Dave Shepard who was friendly, knowledgeable, and very helpful. Dave gave me plenty of space to wal Silverado or an Avalanche) and was introduced to Dave Shepard who was friendly, knowledgeable, and very helpful. Dave gave me plenty of space to walk around by myself and think (I don't like having salespeople breath down my neck trying to influence my thoughts and decisions), while still always being close by to answer questions and let me take a few test drives. The Heiser facility was clean, welcoming, and full of awesome automobiles. After three or four hours of narrowing down, I made my selection on an Avalanche, but then as I was walking in to make the purchase... I saw the hardly-used Camaro sitting to the side of the entryway. Two hours later, my business with Dave and Chris C. (who went over paperwork with me) was over and away I drove in my new sports car. I went back a few weeks later after I noticed a clicking under the hood, and the mechanics noticed a belt had slightly come off its track, fixed it without charge (considering I had just bought it), and gave it a nice wash all under 1 hour. In my 2 visits since May 2013, I drove away from Heiser quite literally with a big smile on my face. More
Mike is very helpful and gives you no bull. He gives you the details you need to make a smart decision. He takes his time and makes you feel like your purchase means something. the details you need to make a smart decision. He takes his time and makes you feel like your purchase means something. More
Michael was exceptionally helpful with my auto purchase - above and beyond the stereotypical salesman service! Purchasing a car from Michael was overall pleasant experience! Michael also "gives-back" and - above and beyond the stereotypical salesman service! Purchasing a car from Michael was overall pleasant experience! Michael also "gives-back" and donates a portion of his commission to the Wounded Warrior Project, as he is a Vet himself! That's what I call service! More
I truly appreciate the customer service I received from Mr. Michael Gortmaker. He was polite, well-informed, and willing to work with me. Pleasant experience! Mr. Michael Gortmaker. He was polite, well-informed, and willing to work with me. Pleasant experience! More
Awful customer service. The manager told us our issue was our problem, not his. He was rude and cocky. We have had much better service elsewhere and will not return. We do NOT recommend this dealer. This w our problem, not his. He was rude and cocky. We have had much better service elsewhere and will not return. We do NOT recommend this dealer. This was our second poor experience with them and we have learned our lesson. More
Heiser had the truck I was looking for (exactly). Their price was competitive and I was happy with what they paid for my trade in. Greg was very attentive and walked me through my truck after my purchase. price was competitive and I was happy with what they paid for my trade in. Greg was very attentive and walked me through my truck after my purchase. More
I decided on Heiser Chevrolet because of the poor service I received at my local dealer, I live 50 miles away from Heiser, but I was willing to make the drive for exceptional customer service and price. I wa I received at my local dealer, I live 50 miles away from Heiser, but I was willing to make the drive for exceptional customer service and price. I was lucky enough to complete most of the deal thru email and phone which is convenient for me being as I live so far away. I called Greg on Monday 5/6 and picked the vehicle up on 5/8 after ironing out some financing issues. I was so appreciateive of all the friendly faces at Heiser, they made you feel like their "friend" and not just a "sale". Greg was very thorough with going over all the features of the vehicle, which was nice since I was replacing my daughters 13 yr old car and the technology has changed quite a bit with the vehicles since then :) Kristina was also a pleasure to work with going thru all the paperwork with me and my daughter. All in all a very nice experience and I will DEFINITELY consider making the 50 mile commute again to buy or lease my next vehicle. Well done Heiser, my daughter LOVES her Chevy Cruze and more importantly the Topaz Blue color :) More
I have tried to get my foot into dealerships in the past to get rid of my money pit owned at the time. Many places have turned me away with large down payments and pipe dreams. Until I went into Heiser Chev to get rid of my money pit owned at the time. Many places have turned me away with large down payments and pipe dreams. Until I went into Heiser Chevrolet! I walked in, and as soon as I looked for a salesman I was greeted with a smile and a Welcome. I told the salesman (Greg Koss) exactly what I wanted and we quickly went to look for what I wanted. I was firm with him after going over numbers that I was going to test drive a competitors vehicle. He was able to keep me interested in a Chevy. All staff members working with me were great and never gave up. I had a strict criteria and they were able to suit my needs. They spent many extra hours working with the bank and getting me the best deal.It was great, when I was at work the salesman texted me so I could continue working and give more information. And at the end of the day I left well informed with a brand new Chevy and will have a lasting effect on me when I think of dealerships. I am recommending this place to everyone! More