Heiser Chevrolet

Very helpful in understanding and explaining everything. The have patience and have many options in different areas. The have patience and have many options in different areas. More

Keith is a good customer service advisor. I appreciated his flexibility in accommodating my request to come in for service, based on my needs. I appreciated his flexibility in accommodating my request to come in for service, based on my needs. More

Friendly staff Quick oil change service Appreciate the complimentary soda Clean waiting area and bathroom complimentary soda Clean waiting area and bathroom More

Refused to find and fix the problem on several occasions. Girl working service desk is rude and unhelpful. I took my car to another dealership and they found the cause of the problem and had a solution in un Girl working service desk is rude and unhelpful. I took my car to another dealership and they found the cause of the problem and had a solution in under an hour. More

Very pleasant, nice, quick and respectful. Will definitely return and refer others for future appointments. Will definitely return and refer others for future appointments. More

An error was made and the service department corrected the error and gave me a refund without a hassle. the error and gave me a refund without a hassle. More

I have had nothing but bad luck with my 2015 Malibu. And the service dept And the service dept More

This was my first time coming to Chevrolet it was a bad experience when coming there were three men sitting on top of the front desk? I told them that my car was already here they told me to go to the ser experience when coming there were three men sitting on top of the front desk? I told them that my car was already here they told me to go to the service desk I go to the service desk to be directed right back to the front desk they told me to go back to the service desk went to the service desk no one knew where my keys were ! the young lady from the service called and directed me back to the front where the three men were sitting! normally when go ing in to dealerships I get asked do I need help or people try to sell me cars and I didn’t get that experience at all !!although my car was already there this is my first time here and no on assisted on getting up a directing me the right areas . To top it off I paid a good amount of money to get repairs just to leave they same day and my car shut off and would not turn on , then called and told them and were very rude , told me they did not touch certain areas or checked my alternator or fuse box , when my car was not starting from the time of the first repair , as well of them telling me they can’t look at my car till Monday . I’m a single mom of 2 and worked very hard on getting the money to get my car fixed . Came back let them fix other repairs , had to pay additional 386 dollars , to get 300 odd dollars back . That took 3 days to receive . They did not check my car throughly I asked to screw or nail , my bumper up because when getting it towed my car had body damage that I was aware that need to be fixed but was intact, but they made it worse to the point its dragging that was not done ether and I requested and asked if they could it was listed on my receipt . What I asked was not done . When picking up my car it was nothing but full of snow , and my car was not warmed up , it looks as if they fixed the repair and had my car just sit . Horrible, horrible experience, if some one could email me elamk@gmatc.matc.edu The older tall man you were great , very the kind to take me home and come back and get me to get my car he was great and very well mannered and polite. He actually showed he cared . Thank you ! More

My car was quickly repaired the first time it was in for an engine problem. an engine problem. More

Not even a courtesy wash after a service appointment as a vip customer on brand new car vip customer on brand new car More