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Heiser Chevrolet of West Bend

West Bend, WI

4.3
1,518 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,518 reviews

February 23, 2021

Immediate response to the need for replacement of a dead battery without an appointment. Also did routine oil change at the same time which saved me needing to schedule a second visit for that. More

by Mark H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Heiser Chevrolet of West Bend responded

Dear Mark, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 22, 2021

Great, great, great customer service!!!! Sherry was knowledgeable and very kind! Kasey went above and beyond to get me in the car I wanted and I couldn't be more thankful! More

by Mjw16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek, Kasey Galek
Feb 25, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 21, 2021

The service team was very courteous to me when I was there. I bought my Cadillac at another dealer and they acted like I had bought it there. Thank you for the outstanding service that my car received. More

by btsmith5678
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathias "Taz" Derksen
Feb 25, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 21, 2021

Work is done a very quick an through manor.This allows Work is done a very quick an through manor. This allows one to stay at sight while work is being done. Prices are fair and in-line with other shops. More

by MKCTETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Myszka, Bryan Schultz
Feb 24, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2021

Nathan Heimerl in service is always very pleasant polite and very upbeat! Had an appointment with my car in the am and later that afternoon I was having issues, so I called Nathan! I told him the problem... More

by Cre8tivkap
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2021

Very satisfied with both the dales department and service. Have been going to Heiser for almost 3 years now and am very comfortable dealing with them. More

by PHILAMY1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Feb 17, 2021 -

Heiser Chevrolet of West Bend responded

Philamy1973, thank you for your continued business and feedback. We are happy we were able to create a positive and memorable experience in both sales and service. We look forward to working with you again in the future. Have a wonderful day!

February 15, 2021

I was there simply for a service bulletin on my Chevy Volt. It was easy to make an appointment, and the service was very fast. More

by Tim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

TIm, thank you for your service business, kind words and 4-star review! We hope you have a great day!

February 15, 2021

I like the people, services, and they always wash the car and the dealership is always clean. They call by my first name. That's all More

by ROSKOPF11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

Roskopf11, we want to thank you for your business and kind words! Our customers are our highest priority and I am pleased to hear we have exceeded your expectations. Have a great day!

February 15, 2021

The service department did a poor job of informing me of my service progress (oil change, tire rotation and front end inspection). I waited over 2.5 hours. More

by SuburbanMom12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

SuburbanMom12, we want to thank you for your business and your feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch directly by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

February 15, 2021

Heiser Chevrolet was a pleasure to work with. My salesman ,Cesar was a great guy, great outgoing personality. I will definitely return there for future purchases. More

by Jwrcreative
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

Jwrcreative, thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

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