Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,513 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
Contact Dealership

2620 W Washington St

West Bend, WI

53095

Directions

Filter Reviews by Keyword

price noise loan Cesar manager Rafael Caesar Rivera

By Type

Showing 1,513 reviews

February 17, 2021

Very satisfied with both the dales department and service. Have been going to Heiser for almost 3 years now and am very comfortable dealing with them. More

by PHILAMY1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Report | Print
Feb 17, 2021 -

Heiser Chevrolet of West Bend responded

Philamy1973, thank you for your continued business and feedback. We are happy we were able to create a positive and memorable experience in both sales and service. We look forward to working with you again in the future. Have a wonderful day!

February 15, 2021

I was there simply for a service bulletin on my Chevy Volt. It was easy to make an appointment, and the service was very fast. More

by Tim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

TIm, thank you for your service business, kind words and 4-star review! We hope you have a great day!

February 15, 2021

The service department did a poor job of informing me of my service progress (oil change, tire rotation and front end inspection). I waited over 2.5 hours. More

by SuburbanMom12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Myszka
Report | Print
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

SuburbanMom12, we want to thank you for your business and your feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch directly by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

February 15, 2021

I like the people, services, and they always wash the car and the dealership is always clean. They call by my first name. That's all More

by ROSKOPF11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

Roskopf11, we want to thank you for your business and kind words! Our customers are our highest priority and I am pleased to hear we have exceeded your expectations. Have a great day!

February 15, 2021

Heiser Chevrolet was a pleasure to work with. My salesman ,Cesar was a great guy, great outgoing personality. I will definitely return there for future purchases. More

by Jwrcreative
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Report | Print
Feb 16, 2021 -

Heiser Chevrolet of West Bend responded

Jwrcreative, thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

February 11, 2021

Great to work with Cesar buying my 2017 Suburban. I knew it would be the vehicle I buy when he drove it out front. He was excited as I was! More

by cowsrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Konek, Matthew Myszka, Bryan Schultz
Report | Print
Feb 12, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with Cesar and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 11, 2021

Great service, plan to use Heiser again for sure. They did a complete job, communicated in a timely fashion, and did it relatively quickly. Great job! More

by kmichaelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Feb 12, 2021 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 04, 2021

I had to have a tire repaired on my Yukon XL and during that process the right rear mudflap was bent out of alignment and does not go back in place anymore. I don’t know how this happened but now I’ve got More

by rchich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Feb 05, 2021 -

Heiser Chevrolet of West Bend responded

Dear Robert, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. Our Service Manager Lana Finch has reached out directly, and we are currently in the process of getting this resolved for you. In the meantime, please feel free to contact Lana by phone at 262-808-2735 or by email at alayna.finch@heiser.com if you have any other questions or concerns. Thanks and have a great day!

February 03, 2021

They always get me in right away but I’m not sure why it takes over an hour for an oil change and tire rotation . I have an oil leak after my last visit and need to call for them to check it out . It neve More

by SUZYWHO1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Feb 03, 2021 -

Heiser Chevrolet of West Bend responded

Dear Suzy, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at alayna.finch@heiser.com so we can better understand what happened during your experience.

February 03, 2021

We were very impressed with the help we received from everyone. Leigh was exceptional and the little things like the candy bar, hat, and balloons! Thanks again for all of your help! Sharon and Kevin K More

by SKOCOROWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kasey Galek
Report | Print
Feb 03, 2021 -

Heiser Chevrolet of West Bend responded

Dear Sharon and Kevin, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that Leigh and the Heiser team made your experience a great one. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

1
...
105
106
107
...
152