Heiser Chevrolet of West Bend

I have purchased, my 4th car in 24 months term, as allways sales Cezar service deoartment and used cars manager made it a wonderfull expirience. allways sales Cezar service deoartment and used cars manager made it a wonderfull expirience. More

I bought the truck I wanted with no pressure or hassle. I spoke with Sherry Konek a week prior and informed her that a new truck was in transit to their dealership, and that I was interested.  The truck came spoke with Sherry Konek a week prior and informed her that a new truck was in transit to their dealership, and that I was interested.  The truck came in on a Thursday, and Sherry called me that evening and asked if I wanted to come in on Saturday because she was off the next day.  I told her that I wanted to come in on Friday because there was no guarantee that the truck was going to still be there on Saturday.  She said "no problem- I'll get you started with Leigh Mattilla (sales), but I will come into work anyway to make sure that your auto buying needs are being met." I received excellent service! Communication was also excellent. I eventually had the opportunity to discuss numbers with Rafael Rivera- General Manager, who was very transparent. From the initial vehicle overview, to the financing- everything was explained thoroughly and accurately. The ease of purchase was appreciated and welcomed. I highly recommend stopping in. I will definitely revisit for future purchases. More

Our Cadillac left us high and dry. Have not Been left stranded by a car in years. Would not shift into drive. Called service and talked to Matt. Never heard of that. Had it towed to dealer. Had to get pa stranded by a car in years. Would not shift into drive. Called service and talked to Matt. Never heard of that. Had it towed to dealer. Had to get parts . Fixed in 2 days. looked it up online only one other car did that. Fast service considering there wasn’t much online. Thanks Matt More

Didn't Do Anything I took my truck in because I notice a shake when I accelerate and thought it may be a transmission issue. Was told that they would do an hour of diag I took my truck in because I notice a shake when I accelerate and thought it may be a transmission issue. Was told that they would do an hour of diagnostics to see what was going on. I was called later in the day and told that they didn't find anything and they couldn't duplicate the issue. I picked up the truck and noticed the same thing on my way home. I then met up with a friend of mine who was a mechanic at a Chevy dealer and told him what I was feeling. His first question was how many miles and had I done a transmission flush? I told him 85,000 and hadn't done one. He said that is the first thing to do since this is common with these trucks. He said that you will notice a slight shake or stutter when going up a a hill or accelerating, which is exactly what I had. He drove my truck and said right away that yes, this is what he saw all the time and to do the transmission flush. He couldn't believe the dealer didn't suggest this and that they didn't feel it. So I paid $100 for diagnostics, and I don't fell like they even checked it out. I also asked them to check out my rear passenger tail light because I keep getting an error. I told them that if I clean the corrosion out of the sockets it goes away for awhile, but keeps coming back and wanted to know what can be done to fix it. They charged me $55 to diagnose the issue and they tell me that one socket is corroded. Really?? That's what I told you coming in, I was looking for a little more for $55! Suggested replacing the wire harness which they didn't have but could order and it would cost me another $230 to replace. I was able to buy the wire harness for $50 and do the job myself in 15 minutes. I am really upset that I spent $165 for absolutely nothing and now have to go and get a transmission flush on top of all that. That should have been suggested before doing the diagnostics according to my friend. More

Great to work and deal with...down to earth and military veteran...2nd vehicle we purchased from him and gave us good deal on both veteran...2nd vehicle we purchased from him and gave us good deal on both More

Good Services Very good Services, check for any recalls He.showed me the bill up front.He listen to the Question that I had ask him was satisfied. Very good Services, check for any recalls He.showed me the bill up front.He listen to the Question that I had ask him was satisfied. More

Heiser Chevrolet of West bend conitinues to be the best dealership in West Bend and southeast Wisconsin! They take care of their customer! My wife And I have leased many vehicles through them and will cont dealership in West Bend and southeast Wisconsin! They take care of their customer! My wife And I have leased many vehicles through them and will continue to do so. We feel like its not that we go there to talk nimbers as its more to talk and have fun through the process! More

We were overcharged for are Impala not a good practice by 3000.00 quit lying to people you’ll be in business longer!! Not happy! 3000.00 quit lying to people you’ll be in business longer!! Not happy! More

Great work, great prices, very helpful staff We've bought two vehicles from Heiser Chevrolet Cadillac in the past 6 years and have all service done there. Their work has always been great and we We've bought two vehicles from Heiser Chevrolet Cadillac in the past 6 years and have all service done there. Their work has always been great and we find their prices to be very competitive. Their staff does everything they can to make you happy, and we appreciate the great service and convenient hours. Always ready when promised, and with a car wash thrown in. Can't beat it. More

Very professional approach to selling our vehicle during this pandemic. The staff was more than willing to drive the vehicle to our home for a test drive. Thank you this pandemic. The staff was more than willing to drive the vehicle to our home for a test drive. Thank you More