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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,494 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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Showing 1,494 reviews

April 09, 2025

I purchased a 2021 Silverado 1500 brand new from this dealership. The salesperson sold me an extended warranty that I was told was with General Motors. This turns out to not have been the case and now I More

by JEFFVA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie Przislicki
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Heiser Chevrolet of West Bend responded

Dear Jeff, Thank you for providing this feedback. We're sorry that you are unsatisfied with your visit to Heiser. We'd like the opportunity to address your concerns and hopefully turn things around for you. If you could please reach out to us directly and let us know the best way to contact you, we will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

April 07, 2025

Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change More

by Tballering224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, At Heiser, we pride ourselves on a hassle-free experience! We are so glad you had a positive experience with us. Thanks for your business at Heiser Chevrolet. We look forward to providing you with a 5 star experience for your next oil change!

April 04, 2025

Have been dealing with heiser for past several years . Very helpful and gracious. It's been a pleasure working with them More

by marxfarm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar Nunez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Przislicki
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2025

They are always proactive and easy to deal with . No pressure but explaining what ever is going to be done succinctlyw More

by coachmarkmaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 01, 2025

Brian did an amazing job to get Me the deal that I wanted. Got me into a newer vehicle than what I was looking to get into, and still managed to get a deal with my budget! More

by nancyrigo23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Heiser Chevrolet of West Bend responded

Dear Nancy, We are so glad to hear Brian went above and beyond to find you the perfect vehicle within your budget. Thank you for your business and congratulations on your vehicle!

March 31, 2025

I always have my Chev. Blazer serviced at Heiser in West Bend The staff is very friendly and knowledgeable. More

by DDZALEWSKI
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Apr 01, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the 5 star rating and business. We look forward to your next visit!

March 30, 2025

They were prompt, professional and addressed anything I needed for my visit I would recommend More

by volkmanpm05
Recommend Dealer
Yes
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Mar 31, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear you had a 5 star experience at Heiser Chevrolet Cadillac for service! Thank you for your business. We look forward to your next visit.

March 28, 2025

Had trouble with another representative who didn't order the needed parts. I came to service appointment and the needed parts weren't there and didn't get the promised call when parts were in. Liam got ever More

by WALLACELAKE2
Recommend Dealer
Yes
Employees Worked With
Liam
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Mar 28, 2025 -

WALLACELAKE2 responded

I had trouble with another Heiser service representative who didn't order the needed parts. The representative seemed to be learning the job. When I came to Heiser for my scheduled service appointment, I was asked, "Did we order the parts for you?" Am I supposed to know that? The parts had not been ordered and I didn't get the promised call when they arrived at the dealership. I then chose to work with Liam and the repairs were done efficiently.

Mar 28, 2025 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our service manager Nathan Heimerl by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com so we can better understand what happened during your experience.

March 27, 2025

Always like them in the past for their quick service. However, not this time. Early for my appointment but it took me over two hours for a routine maintenance. People came before and after me and I was s More

by PRDUMKE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Haba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager Nathan Heimerl by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

March 26, 2025

Excellant Heiser is trusted with my car . They make me confident after every visit that they are doing exactly what I need to drive confidently More

by coachmarkmaley
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
Report | Print
Mar 26, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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