Heiser Chevrolet of West Bend

The sales department and service center was one of my best experiences I have ever worked with. Top Notch👍 best experiences I have ever worked with. Top Notch👍 More

Everyone is Courteous, Friendly And professional. The waiting area is comfortable. Offers beverages as well. The waiting area is comfortable. Offers beverages as well. More

All that are there are the best out there. Will be back thank you. Sandy Will be back thank you. Sandy More

I was impressed with the whole process from scheduling the service appointment to discussing what was found with the service person when the vehicle was picked up. I appreciated that the seat and floor w the service appointment to discussing what was found with the service person when the vehicle was picked up. I appreciated that the seat and floor were covered in plastic to keep them from being soiled. I would have rated the service excellent but I needed to wipe an oily area clean on the hood where the tech closed it. More

Great value on oil changes and tire rotation. Easy scheduling and fast service. Highly recommended. Easy scheduling and fast service. Highly recommended. More

I was pleased with the speed and accuracy of the service work done. Great job! work done. Great job! More

Thay have always been very kind and the jobs I have my trucknin for are always done on time. The vehicle is always returned in clean condition. The service manager always does a thorough job on checking o trucknin for are always done on time. The vehicle is always returned in clean condition. The service manager always does a thorough job on checking out the vehicle when you bring it in. More

I decided to go to this dealer because they were the Heiser dealer with the next day appointment. First I brought it in for a Friday appointment because my heat was not working. When I brought it in I w Heiser dealer with the next day appointment. First I brought it in for a Friday appointment because my heat was not working. When I brought it in I was told that they could not replicate the problem and that my car was blowing heat, so I came and picked it up and was charged for them telling me my heat worked. When I got in the car and drove it home, the heat was not working. I called my sales rep right away on Monday and she got me another appointment at this location. I brought it in the night before my appointment and also let them know my backup camera was acting up. I ended up having to text the person who was helping me in order to get an update on my vehicle because they made no effort to call me and when I tried to call all I got was a busy signal. In the text she said what was wrong with my heater, that they would need to order the part for that, and that they would recommend doing a a radio update for my back up camera. I declined the radio update and told them to do the work for the heater as it was under warranty. I didn’t receive another text until 5pm the next day telling me that the part had not come in. It was then finished on Thursday and I picked the car up Friday after work. When I got there they told me the heat was fixed but that they could not replicate the issue with my back up camera, but they would still be charging me once again to tell me that it was working just fine. The service advisor I worked with was not helpful at all. Then when I went into my usual West Allis Heiser for a recall appointment, they did a bumper to bumper inspection and found three different problems in my vehicle including another issue with my heater, an issue with the heater core that I suggested was the problem when I brought it into the west bend dealer. They called my warranty company so I could get this work done and because the west bend dealership didn’t tell them about any of these problems a week prior, the warranty company is requiring an inspector to come look at my car before they will approve the work being done. It seems that this dealership is the terrible gift that keeps on giving. I did not feel welcome there and would not recommend it to anyone. More

They lack of communication is very high there. On my initial visit i was told i would get a loaner vehicle which i did get but i wasnt after i picked up my vehicle because the peeson who recieved On my initial visit i was told i would get a loaner vehicle which i did get but i wasnt after i picked up my vehicle because the peeson who recieved my claim never returned my calls. My vehicle was eventually taken back and fixed but not after allot of stress i went through trying to get feed back from them. Needs to improve on communicating woth customers. More

I checked around and they had the lowest rate for new tire installation and alignment. They matched the lower tire price that I had found. It would be nice if offered a firefighter dicount as some oth tire installation and alignment. They matched the lower tire price that I had found. It would be nice if offered a firefighter dicount as some other dealers do but they did have a good deal on their prices. More