Heiser Chevrolet of West Bend - Service Center

Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. More

Had a check engine light come active during the weekend. When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as qu When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as quick as possible, no appointment need to see what the issue is. I greatly appreciate the help. More

Courteous, efficient, timely I think I covered it Don't know what more to say. I was very satisfied with the service know what more to say. I was very satisfied with the service More

Took a little longer for a oil change and tire rotation Everything else was good Everything else was good More

Last minute oil change. Was told they did a multi point inspection and all was good. I know for a fact I needed wiper blades. Already had bought them just not installed. Cle Was told they did a multi point inspection and all was good. I know for a fact I needed wiper blades. Already had bought them just not installed. Clearly they not inspect the wipers or they would have said you need wipers and offer to sell me new ones. I was expecting this. If they didn't inspect the wipers what else was just marked good?? More

I like this dealer and taking care of my car so nice. They so honest. They so honest. More

I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband had scheduled an appointment a few months ago and when he arrived they said it would be a hour to an hour an a half wait, he left. Not sure if I will continue to bring my car in anymore. I bought it there and have been very happy with it, but the service is a different story. More

Very good service no problems at all service guy was very nice and the truck was done on time nice and the truck was done on time More

The gentleman idea was in the service department was absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved it thank you for your great team. More

I've always used them for service since I bought this car the art great at getting my appointment when I have time. the art great at getting my appointment when I have time. More