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Heiser Chevrolet of West Bend - Service Center

West Bend, WI

4.2
918 Reviews

918 Reviews of Heiser Chevrolet of West Bend - Service Center

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March 22, 2025

Courteous, efficient, timely I think I covered it Don't know what more to say. I was very satisfied with the service More

by pkkaehne
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are delighted to hear that you are satisfied with your service. Thank you for your business!

March 22, 2025

Took a little longer for a oil change and tire rotation Everything else was good More

by shelleyschram1022
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

We apologize that your oil change and tire rotation took longer than you expected. We are glad to hear that you had an overall positive experience with us! We look forward to providing you with excellent service in the future. Thank you for choosing Heiser Chevrolet Cadillac in West Bend!

March 14, 2025

Last minute oil change. Was told they did a multi point inspection and all was good. I know for a fact I needed wiper blades. Already had bought them just not installed. Cle More

by Jhuggs68
Recommend Dealer
No
Mar 14, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your business. We appreciate you bringing your concerns to our attention after your recent service visit. If possible, we'd love the opportunity to hear more about your service experience and address your concerns about your wipers. Please contact Brian Crandall via email bcrandall@heiser.com and let us know the best way to contact you and one of our team members will reach out.

March 14, 2025

I like this dealer and taking care of my car so nice. They so honest. More

by uklianthawng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your business. We appreciate your positive review of Heiser Cadillac. The Heiser Cadillac service team is here for any of your future service needs!

March 13, 2025

I was very disappointed with my service since you didn't fix the problem. I had a early morning appointment but apparently you worked on other cars and didn't devote the time needed to fix it. My husband ha More

by TERRIROSBECK1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
3.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We want to apologize that the service you recieved at Heiser Chevrolet Cadillac left you feeling dissapointed. We never want customers walking away feeling this way. I have sent your feedback to the appropriate management and someone will reach out. In the meantime, please feel free to contact our General Manager Brian Crandall bcrandall@heiser.com so we can further understand what happened during your service experience.

March 12, 2025

Very good service no problems at all service guy was very nice and the truck was done on time More

by iron7960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you had a good service experience at Heiser Chevrolet Cadillac. Thank you for your business. We look forward to assisting you with any of your future service needs at Heiser Chevrolet Cadillac!

March 12, 2025

The gentleman idea was in the service department was absolutely wonderful. Supply trailblazer to Lake Chevrolet. They said they fixed the problem, but never did. Your tech found the problem and resolved More

by DWAYNE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Heiser Chevrolet of West Bend responded

Dear Dwayne, We are so glad that our tech at Heiser Chevrolet Cadillac was able to fix your problem. Thank you so much for your business! Let us know if there is anything else Heiser's service team can assist you with.

March 12, 2025

I've always used them for service since I bought this car the art great at getting my appointment when I have time. More

by SUZEQM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad we were able to get you in for an appointment for service. Thank you for your business and 5 star review. Please let us know if there is anything else Heiser can do for you!

March 11, 2025

Best sales department, caring individuals that really no how to get you want you want no questions asked. Work with you until the deal is done. More

by timm.mahnke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are so glad you had a good experience at Heiser Chevrolet Cadillac. Thank you for your business!

March 07, 2025

My oil change was done promptly. Thank you for the prompt service. Was going to a different dealership but they could not get me in until next week and I needed my oil change done du More

by jkn284849
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Heiser Chevrolet of West Bend responded

Thank you for choosing Heiser! We appreciate your business.

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