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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,390 Reviews

1,390 Reviews of Heiser Chevrolet - Service Center

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August 22, 2024

Love the people at this dealership. Everyone is friendly and helpful. From service to parts to sales everyone is there to help. More

by jmskoole
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Modrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy
Aug 26, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 22, 2024

Everyone treats the client very well. Especially in service Dept. and the Finance Office. Brad & Brian are awesome More

by tallt22001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Arndt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 21, 2024

Salesman Steven Shelton was very helpful in helping me the truck I was looking for. Service department very professional and knowledgeable More

by wpdps31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling
Aug 26, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 21, 2024

Nicole this well with this follow up maintenance. Charles ( Chuck) did not Provide courtesy call even after I left a voice mail for him to update me on the service visit on 8/5/24 that parts needed t More

by MVEGAWITTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck requires customer service etiquette , PJ Geboy, Nicole Darling, Chuck Konzen
Aug 21, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chuck Konzen Service Manager 414-328-2447 charles.konzen@heiser.com

August 19, 2024

Very accommodating dealer! We are not from the local area so it took time to arrange our sale and delivery. Thanks for working with us to purchase our dream vehicle! More

by gb_parrott
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Leigh Mattila - Sales Dept
Aug 21, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 14, 2024

Will never return to this service center, NEVER! !!!!! Very poor service, poor quality , spent $5,000 and still have problems!!!!! More

by najeramaura288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Darling
Aug 21, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chuck Konzen Service Manager 414-328-2447 charles.konzen@heiser.com

August 12, 2024

Great service at a great price. My service advisor was top notch and very helpful More

by JHOELKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Darling
Aug 21, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 02, 2024

Went in for an oil change, tire rotation and safety check. Oil change and tire rotation went fine, However, they did not give me the maintenance/safety report (second time in a row) and they did not ad More

by DENNISBORETSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling
Aug 07, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chuck Konzen Service Manager 414-328-2447 charles.konzen@heiser.com

July 15, 2024

had first service done -didn’t take too long altho no one could answer my questions about my vehicle( just computer stuff how to set things) - not a big deal but I still don’t know . I guess you don’t refil More

by valblack4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure who helped me
Jul 15, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

July 12, 2024

Busy. Nicole is awesome, very happy with my service writer. She was very helpful and full of knowledge More

by CBSKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling
Jul 15, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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