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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,401 Reviews

1,401 Reviews of Heiser Chevrolet - Service Center

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November 21, 2022

Guys did a good job getting me in, finding the tires I needed and getting me out. More

by tdolnik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Nov 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 21, 2022

My oil change took 1 1/2 hours to complete. The cashier didn’t apply this to my GM Rewards. More

by WILLIAMKROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Nov 28, 2022 -

Heiser Chevrolet responded

William, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

November 17, 2022

Good group in service department. They always remember me by name and take great care of me. More

by RMACHMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Megan Shulta
Nov 21, 2022 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 16, 2022

I have worked with Jason in sales and Mike in service. Mike was very helpful and friendly he takes care of his customers More

by DISNEY4JEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Nov 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 15, 2022

Mike C was very kind and helpful. Couldn’t ask for a better service man. Both times I used the shuttle system and I had Danny one time and George another time. Both Danny and George w More

by QUINCYELLA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny, George, Mike Catanese
Nov 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Mike. We look forward to working with you again in the future.

November 14, 2022

I have been taking my cars here for the last 15 years. Mike and all of the service department do a great job. More

by MNOLAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Lemle, Mike Catanese, Service Team
Nov 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Mike. We look forward to working with you again in the future.

November 14, 2022

I had a horrible body shop experience. They had my vehicle for four days and did nothing. No communication - not a word. I had to chase down the manager (who didn't return any of my calls) More

by hwestog
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy - Body Shop Manager
Nov 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Vice President of Fixed Operations Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

November 11, 2022

Staff and personnel very polite and treated me with good service would recommend friends to come here to service their vehicles any time the service was excellent More

by TIMB4732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Megan Shulta, Keith Jacobsen
Nov 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 11, 2022

Great service! Friendly staff and environment. Comfortable waiting area especially if children are waiting with you. More

by schueler.jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
Nov 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 11, 2022

Very happy with my service Heiser was very prompt and very courteous I would recommend Heiser to other people thank you More

by ms.joettaf59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Nov 17, 2022 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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