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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,788 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,788 reviews

February 22, 2021

You’re simply the best. Sales, service department and overall professionalism at its finest! I recommend Heiser to my friends and anyone looking for a car. More

by MsLucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey, Service Team, Joseph Vicari Jr.
Report | Print
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Lucy, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

February 22, 2021

Absolutely love working with the team of honest and good people. They are professional, trusting, and nice people in the sales and finance team. Also worked with the service team and my comments hold valid More

by CTATHAGATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy and Marius, Mike Lavin, Service Team
Report | Print
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 21, 2021

Seems like the 2016 MKX was sold before it was fully serviced and prep from sale. Radio had issues and the vehicle was not cleaned well. More

by RCHRDWTKNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal, Kristina Beck
Report | Print
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

February 21, 2021

Server was fast but they did not put my car back together how it was when they go it. But Thank you for servicing me More

by Chevy.wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Pulaski
Report | Print
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

February 20, 2021

This is a review from last two visits: They don’t This is a review from last two visits: They don’t respect time nor communicate effectively; I had to wait 2 hours extra last time for a problem th More

by RadayaEllis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Jakovec
Report | Print
Feb 22, 2021 -

Heiser Ford Lincoln responded

RaadayaEllis, thank you for your business and feedback! I apologize about your wait. I have sent your feedback to the Service Manager Pete in an effort to better our business and employees. If you have any additional feedback, please do not hesitate to reach out to Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com. Thank you and have a great day!

February 17, 2021

Excellent response to urgent service need. I was going on a road trip and a wrench popped up. Got me in immediately. Concierge service great More

by Barbara Tillman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Feb 17, 2021 -

Heiser Ford Lincoln responded

Barbara, thank you for your business and your feedback. Our customers are our highest priority and I am pleased to hear we have exceeded your expectations. Have a great day!

February 16, 2021

I brought my car in for oil change. Was disappointed because advertisement says complimentary car wash, which was not done . I was then told later that I needed to request car wash. I think service repr More

by TLBOYDDDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Joseph Vicari Jr., Kirk Jakovec, Matthew Pulaski
Report | Print
Feb 16, 2021 -

Heiser Ford Lincoln responded

TLBOYDDDS, thank you for your business and feedback. We want to apologize for your experience while here. We have sent your concerns to the appropriate management to look into. Please reach out to our service manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com with any additional questions or concerns. Have a great day.

February 16, 2021

Everything went very well with Heiser Ford Lincoln as usual. Great service and Joe V. always keep you informed along the whole process. Pick up and drop off was very easy and effortless. More

by FRD302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Feb 16, 2021 -

Heiser Ford Lincoln responded

FRD302, thank you for your business and feedback! We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future. Have a great day.

February 15, 2021

Brandi was an outstanding salesperson with great honesty and respect. I would recommend him to anyone at anytime for any vehicle sales. Brandi Winfrey, thank you. More

by ANMFAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Kristina Beck
Report | Print
Feb 16, 2021 -

Heiser Ford Lincoln responded

ANMFAIR, thank you for your business and kind words! We all appreciate you so much. We hope you are enjoying your new ride. Have a great day!

February 12, 2021

Wonderful and quite accommodating. This dealership is Wonderful and quite accommodating. This dealership is the only place we will go. Chris Meyer is by far the best ever. Brandy Winfrey is also very im More

by KRISTYRYAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey
Report | Print
Feb 12, 2021 -

Heiser Ford Lincoln responded

Dear Kristy, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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