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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,788 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,788 reviews

January 19, 2021

New Service advisor, I get it, but they need more training. Arguing with a client (not me) in the waiting room. No car wash, couldn't diagnose the oil leak, instead put in dye and told me to come bac More

by Mike Barrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who it was
Report | Print
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Mike, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

January 18, 2021

Everything went according to plan from appointment to actual service with my oil change! Kirk handled everything professionally! I will be back for future service. More

by RVIGDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr., Kirk Jakovec
Report | Print
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2021

The service department picked up my car and gave me a loaner, did a great job servicing my car and returned it. It was hassle free. More

by NADELLEG
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2021

Amazing General Manager Chris and Great Workers under Amazing General Manager Chris and Great Workers under his leadership I’ll tell all my friends and business Associates. These folks really bring t More

by AASAPMANAGMENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Andy Bromeland, Joseph Vicari Jr., Kirk Jakovec, Matthew Pulaski
Report | Print
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with us. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 17, 2021

I really did enjoy the people I had to deal with. Mike, Kristina and Jordan made it all great. The Escape is a great ride More

by NEAL.BORK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan, Mike Lavin, Kristina Beck
Report | Print
Jan 21, 2021 -

Heiser Ford Lincoln responded

Dear Neal, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Glad you're enjoying your new Escape!

January 14, 2021

the service is the best I have dealing with heiser ford for 50th or more years I would highly recommend this service department to all More

by polk53206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Andy Bromeland, Joseph Vicari Jr., Kirk Jakovec, Matthew Pulaski
Report | Print
Jan 14, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team for over 50 years! We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 14, 2021

Your sales peoples was very good in helping me to get the vehicle that I wanted. I will surely let people know how good the sale people help me to get my truck. More

by EARNEST_MOFFETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaden M, Pat Cardinal, Kristina Beck
Report | Print
Jan 15, 2021 -

Heiser Ford Lincoln responded

Dear Earnest, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team and found what you were looking for. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new truck!

January 14, 2021

Been doing business with Heiser about 40 plus years, never had any trouble. Like their service, their sales team, clean, an will forfill their customers. More

by CAGER1239@YAHOO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey, Samantha Calmes, Taylor Nelson, Service Team, Olivia Guzman
Report | Print
Jan 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team for over 40 years! We greatly appreciate your business & loyalty and look forward to seeing you again in the future. Happy driving!

January 13, 2021

Always there for meExcellent service departmentGreat Always there for me Excellent service department Great sales manager Know everything about Lincoln Coach Car Nice loaner when needed Why in the w More

by BMAGNUSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Samantha Calmes, Taylor Nelson, Service Team, Olivia Guzman
Report | Print
Jan 14, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 12, 2021

Always polite but not consistent in what I was told plus they didn’t fix the problem . The car still doesn’t do what it is supposed to More

by Traceysparrow08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jan 15, 2021 -

Heiser Ford Lincoln responded

Dear Tracey, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

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