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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,800 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,800 reviews

October 08, 2020

Thanks to Pat, I have the car of my dreams , Thanks For assisting me and providing wonderful customer service from .I recommended Pat Cardinal to anyone who is looking for vehicle!!!!’ More

by Tyshieka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maureen, Pat Cardinal
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Oct 08, 2020 -

Heiser Ford Lincoln responded

First, congratulations on your new vehicle! We appreciate your business and kind words. Our customers are our highest priority and I am glad we were able to create such a positive and memorable car buying experience for you. We look forward to working with you again in the future.

October 08, 2020

Dealership is deceiving and dishonest. Their service is not in the best interest of the customers. I have had two disappointing episode’s with Heiser, went somewhere else and got better service for less. T More

by robbieboyd1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
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Oct 09, 2020 -

Heiser Ford Lincoln responded

Robbie, thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the Fixed Operations Manager Maureen Calmes in an effort to better our business and employees. Please feel free to contact Maureen directly by phone at 414-559-3134 or by email at mary.bennett@heiser.com so we can better understand what happened during your visit(s).

October 06, 2020

Service was fantastic, fixed right the first time and on time. Service advisors were friendly and extremely helpful keeping me informed in a timely manner. More

by ARIC_722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Joseph Vicari Jr.
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Oct 06, 2020 -

Heiser Ford Lincoln responded

We are so happy you had a great service experience! We appreciate your business and are happy that we could exceed your expectations. We look forward to working with you again in the future.

October 02, 2020

Fantastic experience. I got exactly the car I wanted. This was my first time visiting Heiser Ford Lincoln and I would definitely recommend them in the future. More

by GAWILLIAMS79
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vajgrt
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Oct 02, 2020 -

Heiser Ford Lincoln responded

Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Dave was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 01, 2020

Communication could have been better. The car was not ready when promised. I was told that the car could be ready possibly Wednesday evening but by Thursday for sure. the car wasn't done til More

by LHANRIHAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Anderson, Joseph Vicari Jr.
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Oct 02, 2020 -

Heiser Ford Lincoln responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Andy Bromeland in an effort to better our business and employees. Please do not hesitate to contact Andy directly by phone at 414-247-8850 or by email at Andrew.bromeland@heiser.com with any additional feedback.

October 01, 2020

Got me in for an oil change without an appointment. Andy and Cyndi were very professional and attentive. They got me in and out very quickly and made great recommendations as to what services my vehicle may More

by KM1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyndi Mythen, Service Team, Andy Bromeland, Joseph Vicari Jr.
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Oct 02, 2020 -

Heiser Ford Lincoln responded

Kasey, thank you for your business and 5-star review. We look forward to working with you again in the future!

October 01, 2020

My door was not put together correctly. I’m going to a different place to get it put together correctly. I didn’t notice right away. More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Brosseau
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Oct 02, 2020 -

Heiser Ford Lincoln responded

Jill, thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the Service Manager Andy Bromeland in an effort to better our business and employees. Please contact Andy directly by phone at 414-247-8850 or by email at Andrew.bromeland@heiser.com so we can attempt to resolve this issue for you.

September 30, 2020

Great car buying experience Friendly. No pressure Great car buying experience Friendly. No pressure Finance girl was awsome Car was clean and ready for delivery Hutch was very thorough. Explaine More

by danielgress
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck
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Oct 01, 2020 -

Heiser Ford Lincoln responded

First, congratulations on your new vehicle! We appreciate your business and kind words. Our customers are our highest priority and I am glad we were able to create such a positive and memorable car buying experience for you. We look forward to working with you again in the future.

September 29, 2020

I had a great experience with the dealership. Friendly service and they explained the deal thoroughly so I knew exactly what was going on. Would recommend More

by BENETT.GIGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2020 -

Heiser Ford Lincoln responded

Benett, thank you for your business and feedback. We are happy we were able to create a positive and memorable experience for you. We look forward to working with you again in the future.

September 29, 2020

I like the custom service, I like the quick service of finding a financial institution for a loan and the cheap price for warranty I got. More

by JOEPIRTLE124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin
Report | Print
Sep 29, 2020 -

Heiser Ford Lincoln responded

Joe, congratulations on your new vehicle! We appreciate your business and feedback. We are so happy you had a great car buying experience with Mike. We look forward to working with you again in the future.

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