Heiser Ford Lincoln

amazing! From the moment we stepped into the dealership until the moment we drove away in the car (4 days later), the experience was fantastic. There was no From the moment we stepped into the dealership until the moment we drove away in the car (4 days later), the experience was fantastic. There was no pressure....just a smooth transition. Griff and the team were wonderful. More

This Time? Heiser Ford. Next Time? Heiser Ford I truly believe Heiser did everything they possibly could do to get this vehicle up and ready to sell. My experience was very low to no pressure when I truly believe Heiser did everything they possibly could do to get this vehicle up and ready to sell. My experience was very low to no pressure when buying this vehicle. I told the salesman what I would like, what my finances would allow and what I hoped Heiser could do for me. With some small adjustments I was driving away with a vehicle I didn't "settle for". It took me 6 months to find and purchase exactly what I wanted and was treated to a very relaxing car buying experience. Thanks Heiser! More

Great dealership experience I was very happy with the complete buying experience: the very helpful sales associate, general manager, the business manager and the person to work I was very happy with the complete buying experience: the very helpful sales associate, general manager, the business manager and the person to work with me on completing the paperwork were all extremely polite and helpful. They provided a no pressure situation in assisting me with the purchase of my new 2017 Ford Explorer. More

Great experience Best car buying experience in my life. Have purchased over 40 autos. Never felt presured and he really knew the vehicle. Was always on top of things a Best car buying experience in my life. Have purchased over 40 autos. Never felt presured and he really knew the vehicle. Was always on top of things and he was able to handle all the paper work himself. More

Heiser Cannot Safely Handle Your Data Heiser accidentally put my information down when they actually sold a 2015 Ford Focus to someone else. I have been getting calls and emails regarding Heiser accidentally put my information down when they actually sold a 2015 Ford Focus to someone else. I have been getting calls and emails regarding this car for years. I have never owned a 2015 Ford Focus. When I contacted the dealer originally in 2015 to try to correct the mistake they said it would be taken care of. This did not happen, since I am still getting calls and emails regarding the vehicle. Do not give your information to Heiser since they are not capable of handling it safely. You will only cause yourself headaches in the future. More

Broke something during my servicing, tried to make me pay I brought my boyfriend's car in while he was out of town due to a recall we received in the mail. He bought his car from Heiser Ford in 2012 and bring I brought my boyfriend's car in while he was out of town due to a recall we received in the mail. He bought his car from Heiser Ford in 2012 and brings it there most often for service. Sometimes he does go to a different place for a quick oil change, though. The service men were supposed to investigate into the Ford-issued recall, as well as give me an oil change. When I came back, they told me someone had broken my oil pan when I got an oil change in the past and tried to fix it with a heli-coil, which in turn stripped the oil pan, leaving it leaky. They told me I needed a new oil pan for over $600. I declined the service and just asked for a print out of all of the problems with estimates. When my boyfriend got back into town, he brought the car with the list of estimates to the mechanic at his work. The mechanic determined that there was NEVER a heli-coil put in the oil pan and that the mechanic at Heiser Ford made a mistake and broke something during the service. The fix, including parts, actually only cost $35!!! DO NOT TRUST THIS SERVICE CENTER EVER! After years of bringing the car here, we will NEVER go back now. We are extremely disappointed in the dishonesty of this dealership. More

AWESOME JOB. THE salesman,we had informed us of all the ins and out of the auto ,found the right truck,right color,and made sure it got to the dealer.The salesman THE salesman,we had informed us of all the ins and out of the auto ,found the right truck,right color,and made sure it got to the dealer.The salesman name is JAMEN .Help us so much with programming of the truck .thanks More

In For A Repair We have been with Heiser since 2002. My 2008 Lincoln MKX recently went in for repair. It was diagnosed that the Brake Booster needed to be repaired an We have been with Heiser since 2002. My 2008 Lincoln MKX recently went in for repair. It was diagnosed that the Brake Booster needed to be repaired and the brake line needed to be bled. Mike was very courteous and efficient with the entire process. He kept us informed and got the part ordered and replaced promptly. More

Institutional indifference of Heiser I owned a 2012 Ford Focus hatchback. I liked my Focus, mostly, except the defects in the design of the transmission. Focus has ongoing transmission I owned a 2012 Ford Focus hatchback. I liked my Focus, mostly, except the defects in the design of the transmission. Focus has ongoing transmission problems based on a defective architecture of the “dual clutch” transmission confirmed by Ford with another extended warranty of the drive train to 70,000 or 7 years for shuddering due to leaky transmission seals. I’ve had a dual clutch assembly replaced along with 300 other Heiser customers at that time [numbers according to service dept]; 4 software updates attempting to repair defects, failures or omissions and I continued to have problems. I have twice received mfg 0% financing incentive letters to step up to a newer Focus. I have twice tried to get Heiser to respond to my inquires and they have been indifferent or unresponsive altogether; remarkably, if not profoundly astonishing in their failure to take the “low-hanging fruit” of a continuing customer. I asked the GM why would I come back to Heiser for a defective car and their institutional indifference of not replying, responding or treating me with some respect? No replies. I no longer will chase Heiser & middle management to be a continuing customer while ignored or treated indifferently. A new car purchase is a major money outlay, substantial and significant, only to be treated badly…? No thanks. I rate Heiser’s service department as “A” ; management sales and the GM “F”. I now am someone else’s customer and happily driving a Mazda ‘3’ which is a superior car to that of the Focus. Other dealers are happy to have a new customer. Heiser did its best to be dismissive and indifferent, although a few bright spots were experienced along the way – the service department is first rate, Miles Spiegel is the manager. It was because of the bright spots I was willing to be a continuing customer. If I accept poor customer service without objection, I deserve it. I don’t have to accept being treated rudely or ignored by Heiser, let alone pay for it, by being a returning customer, FMC incentives or not. More

Water Damaged Car!!!! Purchased a vehicle online in March of 2014 and had it shipped. Vehicle was priced slightly higher than comparable models elsewhere. I purchased from Purchased a vehicle online in March of 2014 and had it shipped. Vehicle was priced slightly higher than comparable models elsewhere. I purchased from Heiser based on photographs provided and answers to specific questions regarding the condition of the vehicle (admittedly foolish to not have it third party inspected). I did not negotiate the price of the vehicle down as I felt the price was fair based on the claimed condition and recent mechanical work (to include a timing belt change). The vehicle arrived with significant rust damage. It was unloaded at my office where it sat for nearly 3 months while my attempts to communicate with Tim Penn (sales manager) and Chris Myer (GM) were routinely ignored outright or full of excuses and requests for more time. June 3rd Tim Penn conceded the glaring discrepancy between pictures I provided of a clearly water damaged vehicle and the misleading (though well executed) photos used in marketing the car and offered $200.00. It should be noted that the reason for the unfortunate circumstances was the vehicle was a trade in and the person responsible for evaluating the trade failed to see the damage. Further, the person photographing the vehicle also failed to detect the damage and conveniently the pictures were such that the otherwise obvious damage was not visible. I declined the offer and was assured of three things; 1.) Heiser would not take the water damaged vehicle back, 2.) It was reasonable for me not to feel comfortable putting a young driver behind the wheel of a water damaged vehicle (air bag reliability concerns), and 3.) Someone from Heiser would contact me. After one full week of no response I left two messages to no avail. The vehicle has been driven less than 200 miles and is currently in the shop as it requires a new Variable Induction Control Motor. The previous one was water damaged. I was never contacted again by Heiser Ford nor was proof of the previous mechanical work provided. At this point I expect nothing and have no interest in hearing another plea for more time to talk to the powers that be. If nothing else this process is a reminder of why the general public holds such high esteem for "car guys". Heiser has plenty of good reviews and happy customers, particularly in the new car department. That said, when it's time to sell a car with problems Heiser should not be held in higher esteem than any other used car lot. Get an independent inspection and give little value to the assurances of those with a commission on the line. More