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1,124 Reviews of Heiser Ford Lincoln - Service Center
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May 23, 2019
Everything was ok but service Advisor could have did a bette I would definitely come back but the service advisors need to explain in detail a little bit better on what they’re doing and how much is gonna cost I would definitely come back but the service advisors need to explain in detail a little bit better on what they’re doing and how much is gonna cost More
by APELLESFARR
Verified CustomerEmployees Worked With
Chris Meyer, Brandi Winfrey
May 23, 2019
Heiser is outstanding I have never been disappointed when I have had a vehicle serviced at Heiser Ford. They are on time, and all work is performed within the quoted cost. I have never been disappointed when I have had a vehicle serviced at Heiser Ford. They are on time, and all work is performed within the quoted cost. I would recommend Heiser to everyone. More
by mevbball
Employees Worked With
All the service desk personnel.
May 23, 2019
Repair to my Ford Fusion Experience was good.,Although it took several hours for my car to be done I knew they would do a good job. I was glad to hear my car was done around 1 Experience was good.,Although it took several hours for my car to be done I knew they would do a good job. I was glad to hear my car was done around 1 pm. I dropped it off at 8 am. More
by DORAME57
Employees Worked With
Terrance Anderson
May 22, 2019
Recent Service at Heiser Ford Lincoln I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program t I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program that give me a loaner and takes my car back to dealership for service. However, they never showed up, at scheduled time, to switch cars. I called, but could not explain why they never showed. Set new date to switch cars. Cars were exchanged as scheduled. However, received no call regarding status and get my car back. Called to find out my car was not done and to call the next morning. Car was ready by I ended up making the exchange at the dealership. More
by SLW
Employees Worked With
Terrance Anderson
March 16, 2019
Always get great service at Heiser. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. More
by mrwilks
Employees Worked With
Brandi Winfrey
January 27, 2019
Ford cars are no good I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will n I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will never buying another Ford. I get it it is winter and the service department is busy, but I need my car . They said they are willing to work with me, but they do not sound convencing to me. I am only ddisappoint in the service department everyone else is excellent. When I call the service department depending on who I talked to I get different answers More
by laverne123
December 12, 2018
Oil change As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. More
by Happy customer
Employees Worked With
Terrance Anderson
December 05, 2018
Excellent Service Department They are always knowledgeable and friendly. They explain everything thoroughly and even make recommendations outside of their service department. Alwa They are always knowledgeable and friendly. They explain everything thoroughly and even make recommendations outside of their service department. Always enjoy my service. I bought my (used) vehicle from here too and have been coming to the service department ever since!! More
by CheyenneB
Employees Worked With
Brandi Winfrey, Mike Lavin, Terrance Anderson
November 19, 2018
Liftgate Repair Matt did a great job having the Service crew get to bottom of liftgate problem on 2015 MKC. Then repaired and relaced worn down battery. Well done! Matt did a great job having the Service crew get to bottom of liftgate problem on 2015 MKC. Then repaired and relaced worn down battery. Well done! More
by CraigFMartell
Employees Worked With
Matt, Terrance Anderson
November 15, 2018
oil change was prompt and courteous,lov Oil change was prompt and courteous.Lincoln service great too picked up loaner car and brought mine back great! Saved me lots of time wonderful! Oil change was prompt and courteous.Lincoln service great too picked up loaner car and brought mine back great! Saved me lots of time wonderful! More
by Treassa Hall
Employees Worked With
Terrance Anderson
