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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,122 Reviews
Call Service Center (414) 228-5700

1,122 Reviews of Heiser Ford Lincoln - Service Center

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March 09, 2024

Well organized. Good handling of their schedules The work was done within the time frame quoted. More

by BRUCE.COLE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
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Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you, Bruce! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 09, 2024

Very slow Their was only one tech available it took like three hours for an oil change that's unacceptable More

by OWARDJR2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
Report | Print
Mar 12, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Car came in 2 different times for a total of 7 days. One of the problems still isn't fixed and will have to bring in a 3rd time! More

by A7STERLING
Recommend Dealer
No
Employees Worked With
Tony Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
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Mar 12, 2024 -

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Everything went well I was happy with how it all went and the valet service made it easy More

by CSTEMPER
Recommend Dealer
Yes
Employees Worked With
Marco and Alex
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March 08, 2024

Mechanic forced me to tow the car back to dealership due to an error Oil cap not tight letting air in car. More

by PAUL@LAMPRON.ORG
Recommend Dealer
No
Employees Worked With
Alex
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March 08, 2024

Overall it was pleasurable. A lot better experience than I've had in over a year More

by Desilynn
Recommend Dealer
Yes
Employees Worked With
Derrick Bey
Report | Print
Mar 08, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

They kept me informed on all newly issues found wrong with my vehicle. I was shown photos and given consultation on how to proceed. Price was not inflated. More

by ernestway7
Recommend Dealer
Yes
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Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Everything went well and they took care of my vehicle and washed it. I was very satisfied. More

by WBROWN390.WB
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
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Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 07, 2024

The dealership provided an efficient and professional service. Great communication and customer service. Good experience More

by R Harmon
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
Report | Print
Mar 07, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 07, 2024

Dealership was very quick and nice I did have to wait for a long time More

by LYNETTE39JOHNSON
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
Report | Print
Mar 07, 2024 -

Heiser Ford Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Lynette, for choosing Heiser Ford Lincoln! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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