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Tony Perkins
Tony Perkins at Heiser Ford Lincoln
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Tony Perkins

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.2
25 Reviews
4.2

25 Reviews

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25 Reviews of Tony Perkins

April 20, 2024

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Employee Rating

I was quoted different prices on service, mixed communication and completion date was not accurate More

by KATHYBARBER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Landon Hill

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Apr 25, 2024

Heiser Ford Lincoln responded

Kathy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 12, 2024

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Employee Rating

My vehicle was at the dealership over a month. I got decent communication and customer service while my car was being fixed. Tony and Derek were very thoughtful through this process. Now I’m back More

by L_RAYSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: “Hutch” Hutchinson, Jhyaire Tatum, Bruce Denson , Derek

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Apr 12, 2024

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Chad Formico by phone at 414-247-8831 or by email at Chad.formico@heiser.com so we can better understand what happened during your experience.

April 12, 2024

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Employee Rating

Even though it was a warranty issue and the warranty company was slow working with me Derek and Tony went the extra mile for me. More

by L_RAYSR
Recommend Dealer
Yes

Other Employees Tagged: Tony Perkins

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Apr 12, 2024

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 10, 2024

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Employee Rating

My service guy (Tony) is Very professional. The dealership is a little pricey but I like the location and the attitudes of the workers as well the atmosphere More

by e.simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 10, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. Tony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 02, 2024

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Employee Rating

Took my truck in to have work done, truck was there for almost 2weeks and was misquoted on the price of repairs,,,as of this day I'm still not sure what the actual problem is now tho...they did tell me tha More

by a1moore
Recommend Dealer
No

Other Employees Tagged: Tony Perkins

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Apr 03, 2024

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Apr 03, 2024

a1moore responded

Hello David,..I will continue too use the Dealership for my repairs for like Oil Changes & Tire Rotations in the future,..i'm plaining on having the brakes done on the F-350 in the near future,.....Thanks AM

March 08, 2024

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Employee Rating

Car came in 2 different times for a total of 7 days. One of the problems still isn't fixed and will have to bring in a 3rd time! More

by A7STERLING
Recommend Dealer
No

Other Employees Tagged: Tony Perkins

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Mar 12, 2024

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 05, 2024

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Employee Rating

Custom service was great Job completed on time. Job well done I would recommend Heiser to my friend. More

by LINDALEMON945
Recommend Dealer
Yes

Other Employees Tagged: Tony Perkins

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Mar 05, 2024

Heiser Ford Lincoln responded

Linda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 24, 2024

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Employee Rating

Very nice! !! Will be working with them from now on Very easy to work with More

by Vswartzell
Recommend Dealer
Yes

Other Employees Tagged: Tony Perkins

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Feb 25, 2024

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 18, 2024

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Employee Rating

Tony was very kind and quite helpful in explaining what still needed to be taken care on my vehicle outside of an oil change. More

by TLEWIS2117
Recommend Dealer
Yes

Other Employees Tagged: Tony Perkins

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Feb 19, 2024

Heiser Ford Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 14, 2024

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Employee Rating

All was handled as expected. Everything went fine. I just hope to not have to spend any more time on car repairs or recalls anytime soon! More

by Lathrop.Kirsten
Recommend Dealer
Yes

Other Employees Tagged: Tony Perkins

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Feb 14, 2024

Heiser Ford Lincoln responded

Kirsten, thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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