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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,119 Reviews

1,119 Reviews of Heiser Ford Lincoln - Service Center

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August 14, 2023

Great dealer great dealership awesome sales and service staff. Honest and down to earth great place to get a car and get service done More

by BRETSWANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac, Michael Randazzo
Aug 16, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 12, 2023

My service attendant was in regular contact with me. Had to return the truck a second time for same issues but it seems resolved now. Overall l, very helpful. More

by ITSFREIGHTASSSIGNMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 11, 2023

Very good experience. Service was done in a timely manner and service writer was knowledgeable and friendly. More

by 132HARLOW4
Recommend Dealer
Yes
Aug 11, 2023 -

132HARLOW4 responded

Very good service. Service was done in a reasonable amount time. Service writer was friendly and knowledgeable.

August 11, 2023

Service appointment time was met. Did everything I asked them to do. Personnel were very customer focused, and certainly met my expectation. More

by WREILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Blain Boudreau, Kenneth Miller, Israel Ramirez
Aug 14, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 10, 2023

Nice helpful ppl in the service dept most anyways depends on who’s working that day More

by Foxicourt70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 10, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 10, 2023

Over the last year or so they have significantly improved their Service Department leadership and staff. I have used some of Ford’s best dealerships in the nation and Heiser Ford Lincoln ranks right up there More

by A Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak, Service Team, Israel Ramirez
Aug 10, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 10, 2023

Seem to be having more trouble than before I brought my vehicle in to be fixed More

by mepatterson79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
Aug 16, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

August 10, 2023

Good job on time service. Easy in out. Appt easy to make. Bought a new car while waiting More

by ALLEN_BIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 09, 2023

Very pleasant to work with, clean environment and vehicle was washed and vacuumed out thank you More

by joe.vicari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Joseph Vicari Jr.
Aug 10, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 08, 2023

The manager and the people at the Service were great, but the car has had a lot of issues after the service, more and more sensors are not working, I’ve trying to make a new appointment immediately but there More

by Emerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No remember
Aug 16, 2023 -

Heiser Ford Lincoln responded

Emerson, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

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