Heiser Ford Lincoln - Service Center

Excellent customer service! I felt welcomed, and taken care of. My experience was seamless and met with kindness and professionalism. Very efficient… I felt welcomed, and taken care of. My experience was seamless and met with kindness and professionalism. Very efficient… More

Bad service. Don’t communicate. I had to keep calling them. Kept my truck for a week. For something that was supposed to be 4-5 hours. They had no loaner. No one Don’t communicate. I had to keep calling them. Kept my truck for a week. For something that was supposed to be 4-5 hours. They had no loaner. No one called to let me know my truck was ready, when the work was completed. Even though I had called twice that day, before going to work. My truck wouldn’t start when I went to pick it up, the very next day after calling again and being told it was ready the day before, sorry no one informed you. They had to boost it. Said I needed a battery. Been running find without one. I have even taken it out of state 3 times since then. The work I had done was a recall, even though it was free. It wasn’t my fault and I will never use or recommend this location again. Mercedes is the only person that called me and she was off on all of the other days that my truck was there. Peter is the person that I talked to on the following Monday and Tuesday and he was very apologetic, for he was filling in and thought that someone had called me. More

My experience has always been pleasant when I have to take my truck in for service. take my truck in for service. More

Good customer service given for this visit of the oil change the works that was done. change the works that was done. More

The service was fast and friendly. They allowed me to even come early for the service. They allowed me to even come early for the service. More

Always get great service at Heiser, but it’s followed by too many surveys. The staff is very friendly and professional. too many surveys. The staff is very friendly and professional. More

This dealership was very up front with what my car needed they worked hard to work with my personal schedule to allow me to find the most convenient time to have the work done. The work was done perfectly! they worked hard to work with my personal schedule to allow me to find the most convenient time to have the work done. The work was done perfectly! More

I took my car in for two recalls (resealing the windshield and the panoramic sunroof). When removing the windshield, it broke. It took six weeks to get my car back, but that is because they couldn’ windshield and the panoramic sunroof). When removing the windshield, it broke. It took six weeks to get my car back, but that is because they couldn’t get the windshield from Ford. However, when I did get my car back, it was very dirty inside. I let someone know right away, and they had someone clean it out, but they did a poor job. Now I have to take it back so they can clean it again. Finally, the two recalls have not be marked as complete. Ford says it is on the dealership’s side and Heiser says it is Ford. More

This Heiser Ford Lincoln is convenient, Fast, relatable, reliable, sufficient and has a clean environment. reliable, sufficient and has a clean environment. More

They didn’t get everything done that was needed otherwise they dis a good job they dis a good job More