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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,121 Reviews

1,121 Reviews of Heiser Ford Lincoln - Service Center

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September 20, 2021

Great service from Heiser Ford Lincoln Service Department (P. Cooney, Ryan, Joe V. and Geo and all the Techs) and a special shout out to the Parts Department (Tom, Q2, and D(emetrius). More

by ‘Bert
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lavin, Kristina Beck, Service Team, Joseph Vicari Jr., Peter Cooney, Jordan McGee, Ryan Yelton
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Bert, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 20, 2021

Cheap, slow, xxxxty upper management. Nice people who you actually interact with. Do emissions tests you lazy xxxxxxxx. More

by DANIELKONICEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Daniel, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

September 13, 2021

Over charged me for all work done on my truck in 2021 I hate to return More

by Patimay6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Peter Cooney, Marius Kupstas
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

September 09, 2021

The service was completed in a timely manner, and the staff was very friendly. It was a pleasant experience. They even washed my car! Thank you!!! More

by magheller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 08, 2021

I love going to the dealership because of the wonderful service, I have been going ever since I own my first Ford Focus back in 2000, and the service have always been great. More

by MRS_LDN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Sep 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 06, 2021

My car would not start unexpectedly- The service department came to jump the battery but it failed. They came back later to tow the car- And then picked me up, The same day, after replacing the batt More

by TMK42MARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Sep 08, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 05, 2021

I did not have a reservation to have my oil changed, but I drove in on Fri PM and they changed my oil! Thank you! More

by Janwunrow
Customer Service
Recommend Dealer
Yes
Employees Worked With
I can’t remember
Sep 08, 2021 -

Heiser Ford Lincoln responded

Dear Jan, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 02, 2021

They could fix nail in my tires, needed to order one, my wife n me waited two hours for a oil n filter change n tire rotation . Then they said they will call me when tire is in and that was Wednesday. Waiti More

by Pjz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Assistant manager
Sep 08, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com if you have any additional feedback or concerns. Thanks and have a great day!

September 01, 2021

On time with service.Good people. Always responsive to customers.Adaptable service department that accommodates the customers.Pricing and financing is competitive and an easy process More

by SPLITROCK.MURRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Cardinal, Service Team
Sep 08, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 30, 2021

Had Transmission problems on the Wifes escape. Problems was lines and oil cool. Once replaced and fluid add the transmission is fine. Would have had the vehicle back soon but the whole area last power. Ke More

by Babandlcrego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
Sep 01, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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