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1,124 Reviews of Heiser Ford Lincoln - Service Center
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June 02, 2020
I had a problem with the service technician forgetting to tell me my door handle inside on the passenger side was not fixed. But I was charged for the part. I would not have realized it was not fixed if my tell me my door handle inside on the passenger side was not fixed. But I was charged for the part. I would not have realized it was not fixed if my husband had not got in the car to check it. I do want to thank Christopher Meyer and Joe Vicari Jr. for their professional service. More
by dumascx
Verified CustomerEmployees Worked With
Chris Meyer, Joseph Vicari Jr.
June 02, 2020
Leaky Lincoln During a heavy rainstorm there was water coming into my brand new Lincoln. I called Chris Meyer and he asked if I were in the neighborhood---I was--- During a heavy rainstorm there was water coming into my brand new Lincoln. I called Chris Meyer and he asked if I were in the neighborhood---I was---and we immediately swapped cars and we were on our way. The problem was solved and the car repaired dried out in just a couple of days. Excellent service and resolution. More
by LODERB
Employees Worked With
Chris Meyer, Kirk Jakovec
May 29, 2020
PM = Preventive Maintenance and Peace of Mind Heiser Ford is my go-to source for planned and reactive service for several vehicles in my household. In early May the Heiser service team provided a Heiser Ford is my go-to source for planned and reactive service for several vehicles in my household. In early May the Heiser service team provided a scheduled lube/oil/filter change plus multi-point inspection on my F-150. That inspection revealed a worn wheel bearing. Because it costs far less to do preventive maintenance versus experiencing a breakdown with attendant towing and wasted time, Heiser restored my vehicle to required systems performance and peace of mind. Thanks, Heiser! More
by F-150 Owner
Employees Worked With
Kirk Jakovec
May 28, 2020
Excellent Service This Time I had a less-than-stellar experience my first time at Heiser, but this time, I could not have asked for better. The service advisor offered a better I had a less-than-stellar experience my first time at Heiser, but this time, I could not have asked for better. The service advisor offered a better deal than the coupon I had and further adjusted the cost to negate an overcharge from the last service. I waited for my car, and it was ready within an hour of my appointment. The complimentary car wash did not do a good job on the back of my car (a small CUV), but the rest of it looked great. They were not serving their usual complimentary beverages and snacks due to COVID-19 restrictions (I did miss having my cup of coffee while I waited!), but I was relieved to see everyone practicing social distancing, being careful, some wearing masks, etc. It made me feel safe while I was at the dealership. More
by linkslvr
Employees Worked With
Service Team
May 26, 2020
A little long but okay I waited in the waiting room and the service seemed a little slower this time. Might have been because of the extra steps to clean interior for the Co I waited in the waiting room and the service seemed a little slower this time. Might have been because of the extra steps to clean interior for the Corona virus. Didn't notice any different precautions when they parked my car for pick-up. I cleaned everything when I got home. More
by JECKL5000
Employees Worked With
Joseph Vicari Jr.
May 24, 2020
Service was outstanding. Battery died. Roadside assistance arrived in time for me to get myself to the dealership before 6 PM in time to install a new battery, before the Memorial Day weekend 😁🇺� assistance arrived in time for me to get myself to the dealership before 6 PM in time to install a new battery, before the Memorial Day weekend 😁🇺🇸. Thanks to Him and the manager who assisted!!! More
by DEAN.SPARACINO
Employees Worked With
Service Jim and the service manager who made sure all went well, Service Team
May 23, 2020
I have used this dealership since 2011 am found they r very knowledgeable about car issues they listen especially if u r female customer an don’t act as though you don’t know what u are talking about very knowledgeable about car issues they listen especially if u r female customer an don’t act as though you don’t know what u are talking about More
by peellutisha
Employees Worked With
Terrance Anderson
May 22, 2020
A very pleasant expieriance I wanted to take advantage of having my car picked up, serviced and brought back. The process worked out very well. Thanks for a great job, well done. I wanted to take advantage of having my car picked up, serviced and brought back. The process worked out very well. Thanks for a great job, well done. More
by aj-racerfan
Employees Worked With
Service Team
May 20, 2020
Knowledgable and helpful I brought my Fiesta in for new tires and service to correct a recall problem. The parts needed for the recall repair were ordered and I was able to u I brought my Fiesta in for new tires and service to correct a recall problem. The parts needed for the recall repair were ordered and I was able to use my car during the wait. Heiser provided me with a car while mine was in the shop for the recall repair. I was told that I didn't need to order a new cover to replace the one broken during an inspection of the recalled part because the new part included its own cover. Everything was done with practically no disruption of my routine. More
by STETSON_RG
