Heiser Ford Lincoln - Service Center

Quick turnaround I called the service department and was extremely pleased when they offered a service appointment on the very next workday. Heiser's driver, Dick, cal I called the service department and was extremely pleased when they offered a service appointment on the very next workday. Heiser's driver, Dick, called me just before he came to pick up the Explorer and arrived on time. About two hours or less later, he called again to arrange to drop off the car. Great service, quick repair time and as always, very friendly. More

Service I have owned Ford trucks for a number of years. I am thoroughly satisfied with the service team and the friendly and competent office staff. Any probl I have owned Ford trucks for a number of years. I am thoroughly satisfied with the service team and the friendly and competent office staff. Any problems I have had have been dealt with promptly and to my satisfaction! More

Heiser values you as a customer! Every time I come into the service center, I am quickly acknowledged and the service representative makes sure that my situation is thoroughly underst Every time I come into the service center, I am quickly acknowledged and the service representative makes sure that my situation is thoroughly understood and addressed to my satisfaction. It appears that they are always looking for ways to improve my experience and I really appreciate the attention. More

I've dealt with them for years and the customer service does nothing but get better . I never experienced any problems with your company. They always make sure that my concerns are taken cared of does nothing but get better . I never experienced any problems with your company. They always make sure that my concerns are taken cared of More

Great They were able to provide a vehicle while repairs were done. Communicate well during the process of repair from investigating the issue, ordering par They were able to provide a vehicle while repairs were done. Communicate well during the process of repair from investigating the issue, ordering parts, and completion. Done sooner than expected. More

Oil change and tire rotation. I had an appointment for an oil change and tire rotation and it took nearly two hours for the work to be done. The service representative expressed h I had an appointment for an oil change and tire rotation and it took nearly two hours for the work to be done. The service representative expressed his regret but I was not given any reason for why it took so long. More

80,000 service went well I was able to drop off my car the night before for service the next day. They completed my service on time and they were friendly. I would recommend t I was able to drop off my car the night before for service the next day. They completed my service on time and they were friendly. I would recommend them and will use them again in the future. More

Lost work order meant it took 3 hours for an oil change and tire balance. I do appreciate that the service department comped the work. They did forget to fill the washer fluid tank, I had to buy some a and tire balance. I do appreciate that the service department comped the work. They did forget to fill the washer fluid tank, I had to buy some a week later. More

All was taken care of Thank you! All problems were addressed, car works fine. Service prompt. Items explained. Car checked over thoroughly. We bought our MKZ from Hei Thank you! All problems were addressed, car works fine. Service prompt. Items explained. Car checked over thoroughly. We bought our MKZ from Heiser & you have always taken care of it. More

We were greeted by a friendly knowledgeable salesman Griff. He reviewed different categories of SUV’s and assisted us in deciding the best fit for our family. Griff was outstanding! We are extremely sat Griff. He reviewed different categories of SUV’s and assisted us in deciding the best fit for our family. Griff was outstanding! We are extremely satisfied with our new vehicle and service from Heiser ford😄 More