Heiser Ford Lincoln - Service Center

service It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without being disturbed. More

Excellent service Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. More

Oil Change I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a problem. More

Service Review My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsi My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsieder More

They forgot about me. I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just g I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just gets worse. I will never be back. I have many other options for service in my area. I was going to buy a new Explorer there last year and the sales dept. screwed that up. I bought the car at another dealer. More

Great Dealership Great customer service, quality work, clean facility, always a pleasure going there. I find them to be trust worthy, also a convenient location . W Great customer service, quality work, clean facility, always a pleasure going there. I find them to be trust worthy, also a convenient location . Will continue to go there . More

Took 2 days for my car to even get looked at Appointment was scheduled for a Tuesday at 10am. I dropped it off and spoke to Matt who indicated the car would be done at 1pm. I stated I needed th Appointment was scheduled for a Tuesday at 10am. I dropped it off and spoke to Matt who indicated the car would be done at 1pm. I stated I needed the right bearing replaced and he said they will look at it and charge me 64 bucks just to look at it even though I knew what was wrong. I called at 1pm and asked for Matt, which the receptionist mentioned he was on another call and can he call me back in 15 mins. He never called back. I called every hour until 8pm that Tuesday without any call back. I then let the receptionist know to have a manager call me. Someone called me at 730am on Weds and stated Matt gets in at 11 and will call me ASAP. Apparently noone looked at my car at all. He never called me back. I called at 3pm on Thursday stating I just want my car back and he then said, well we have your car being looked at now and it's getting fixed. He said the hub bearing was the problem, which I already knew. He said it would be ready at 5pm that day and he would call me back when it was ready. He never called back and I showed up the next day to pick up my car and paid almost 500 bucks for one right hub bearing. My wife purchased her car here and we've patronized this place for 5 years but the last few times have been brutal. today was the straw that broke the camel's back. Never going back again. More