Heiser Ford Lincoln - Service Center

Great Service Department Heiser has always given me great service all the years (15 or so) that I have been going there. Some of the faces have changed but the service rem Heiser has always given me great service all the years (15 or so) that I have been going there. Some of the faces have changed but the service remains top-notch. I will continue to have my car serviced there and will recommend Heiser to others. More

I don't really trust Heiser Just had an oil change and tire rotation. They left a valve cover off one of my tires, a little thing, I know, but it's the little things that make t Just had an oil change and tire rotation. They left a valve cover off one of my tires, a little thing, I know, but it's the little things that make the difference, there was also a small grease stain on my seat. I can find another valve cover and clean the seat easily enough, by WHY SHOULD I HAVE TO? They are always trying to sell me new tires. The last two times I was in, they told me I need new tires, even though my tires are less than a year old, less than 20,000 miles (45,000 tread wear warranty), and are perfectly fine?! More

Excellent service I can’t remember the technician name maybe it was Chris it was awesome and I will always go back to that location for my vehicle needs I can’t remember the technician name maybe it was Chris it was awesome and I will always go back to that location for my vehicle needs More

Terrible communication between customer and Service Team I dropped off my car at 7:15am for a oil change and a recall fix. It was going to be a half day job. I called at 3pm, to check the status, only to be I dropped off my car at 7:15am for a oil change and a recall fix. It was going to be a half day job. I called at 3pm, to check the status, only to be told that they did not even start the job and it would be an additional 5 hours to complete. Also when I called, I was placed on hold for at least 15 minutes without and communication with the Service people. I then called on a different phone and was answered right away while I was still on hold on the other phone. Terrible Customer Service. Not very happy with Heiser. Hopefully the service performed is better than the Service Teams attention to the customer. More

Poor Service and Communication I've gone to Heiser Ford 3 times in 4 years. The first time I was disappointed with their service so I didn't go back until a few weeks ago when I nee I've gone to Heiser Ford 3 times in 4 years. The first time I was disappointed with their service so I didn't go back until a few weeks ago when I needed a recall service done. They are a 5 minute drive from my home so I figured I'd try again. I was told the service would take 3 hours which turned into 2 days. No one ever bothered to call me with any updates. I had to call both days for updates. I was contacted about my poor review for them on their survey and was offered a free detailing for my troubles. I was told the service would take 2 hours. 6 hours later I was told my car was ready. I got there on my lunch break and it was not ready. I spent my whole lunch break waiting on my car. The car looked better than when I took it in but it was not a thorough job. Communication is horrible here. I would rather go back to another dealership miles away with better service. More

Communication? I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which s I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which stated it included synthetic oil, then was told the final amount charged was higher because my car required synthetic oil. (I see nothing on the final invoice to indicate the coupon was applied.) I never have had either problem at other dealers in the past. Waiting area was pleasant and quiet, personnel were polite and helpful. Service adviser said he would try to work my car in sooner, due to the appointment mix-up, but it appeared he was not able to do so. I had a question about Sync I wanted to ask, but adviser was gone before I remembered it; I had been there long enough and didn't want to wait for him to be located. Young lady called to follow up on service but spoke too quickly on my voicemail for me to get her name. Had I been able to, I would have called her back to advise her about these problems. My husband was wowed the first time he brought my car here for service. I was not but am keeping an open mind for future visits. More

Poor Service The staff are rude and disgruntled. The service staff go out of their way to give customers an extremely hard time. If my vehicle was not from Ford I The staff are rude and disgruntled. The service staff go out of their way to give customers an extremely hard time. If my vehicle was not from Ford I would never return! More