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1,120 Reviews of Heiser Ford Lincoln - Service Center
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Verified Customer
February 25, 2020
Interior Door Panel Repair Quality of the door panel repair was excellent - no issues. Poor attitude of service advisor - Brian Hall - when I came in with my vehicle. I had Quality of the door panel repair was excellent - no issues. Poor attitude of service advisor - Brian Hall - when I came in with my vehicle. I had spoken with Brian twice previously regarding this repair - once in person and once on the phone. When I shared the service recall information that he had previously given me, he told me that he had no idea what I was talking about and insisted that he never talked to me. He told me that he was a bartender and had an excellent memory and that he could tell me what my favorite drinks was! Well, this isn't a bar, and I wrote down notes from both our previous conversations, including asking for his name and writing it down! I asked if there is another Brian in service - he said no - and I asked who would say they were Brian if they were not Brian? He said maybe I was talking to Mark, because Mark also has a beard. Brian made sure that the service took twice as long as originally stated, that my vehicle was parked up against a snow pile and in 2 inches of slush, and then never thanked me for coming in...only said your car is ready and walked away. In all the years I have been coming here, this is the first time I have received such poor attitude from a service advisor at your facility. More
by Blabello
Employees Worked With
Brian Hall - Service
February 20, 2020
Total Recall It started out as a simple recall to fix an item. Thanks to Heiser, they detected a problem with the engine system before it became one for me. It is It started out as a simple recall to fix an item. Thanks to Heiser, they detected a problem with the engine system before it became one for me. It is an example of Heiser's excellence in going the extra mile in service and performance. More
by williamjschaefer
Employees Worked With
The "guy at the service desk" who took care of me wore his coat over his name patch so I don't know his name.
February 18, 2020
Would not recommend I had to take my Ford Escape back 4 separate times. On several occasions, I could not get ahold of anyone in regards to the status of my car service. I had to take my Ford Escape back 4 separate times. On several occasions, I could not get ahold of anyone in regards to the status of my car service. I was charged for an oxygen sensor and several other sensors in order to fix the engine light, but within a day of driving the car, the engine light would turn on again. The tires were not checked as I had asked. I observed the receptionist lie to the general manager regarding her treatment of another customer. Overall, I am very disappointed with this service. I used to go to Heiser Ford for all my service needs. I will not be returning. More
by Catherine
Employees Worked With
Brian
February 17, 2020
Very professional dealership Brought my 2008 Lincoln in for service oil change etc. Service writer was very friendly and helpful and offered a car wash when the service was done. Brought my 2008 Lincoln in for service oil change etc. Service writer was very friendly and helpful and offered a car wash when the service was done. After my car was serviced the service writer explained what was done to the vehicle. Made me feel like an important customer. I do have one suggestion for the dealership though, when a customer is standing at the service desk, the customer needs to be acknowledged like we’ll be right with you, no matter how busy your are at the service desk. I don’t like being ignored, I can take my vehicle elsewhere for service. More
by Bruce.repp
Employees Worked With
February 17, 2020
Incident free My Ford explorer was due service and an appointment was made as well. arrived on time and seen right away and was kept informed as to any follow-up a My Ford explorer was due service and an appointment was made as well. arrived on time and seen right away and was kept informed as to any follow-up and/or delays. Very dependable service. More
by KIMTAMDON
February 16, 2020
This is the 3rd vehicle I have purchased from Heiser. Mark Brosseau is by far the best salesman I have worked with in all my purchases, (11 total so far, and still counting). Not to forget the entire s Mark Brosseau is by far the best salesman I have worked with in all my purchases, (11 total so far, and still counting). Not to forget the entire staff who make it all work there. I should point out that Kristen in finance was great and Chris is fair and kind. The service department is top notch, not only do they take very good care of my vehicle they Treat their customers just as well. Thanks to all. More
by firemlrs@yahoo.com
Employees Worked With
Chris Meyer, Kristina Beck, Mark Brosseau
February 16, 2020
We had a flat tire and the accommodated us quickly They were able to repair the tire rather than having to replace it. Savings were close to $400. Quite substantial! And the took care of us imediate They were able to repair the tire rather than having to replace it. Savings were close to $400. Quite substantial! And the took care of us imediately. More
by ROBUSTO2
Employees Worked With
Brian OR Ryan?
February 10, 2020
Second visit for service just a pleasant as first time for service, waited for vehicle finished it time promised very pleased will continue with future appointments for service, waited for vehicle finished it time promised very pleased will continue with future appointments More
by THEKAM
Employees Worked With
Terrance Anderson
January 30, 2020
I purchased my leased vehicle from Pat. I always purchase my leased vehicles from Pat because he always finds me the best deal and is very honest about what I can get with the amount I have. I brought my veh my leased vehicles from Pat because he always finds me the best deal and is very honest about what I can get with the amount I have. I brought my vehicle in for a recall, so Pat sent me to Matt in service. Matt always makes sure the job gets done in a timely manner. He also is a good, friendly guy to work with. More
by Britt.cee21
Employees Worked With
Matt in service , Pat Cardinal
