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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,112 Reviews
Call Service Center (414) 357-2100

4,112 Reviews of Heiser Toyota - Service Center

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February 01, 2024

I always go to the dealership because I trust them You are the very best More

by DYANKO62
Recommend Dealer
Yes
Employees Worked With
Chris Dixon I think his name is
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Feb 02, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

Good, quick and took care of and fixed the problem. This was a good experience. More

by WALKER-ANTHONY3
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
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Jul 12, 2024 -

Heiser Toyota responded

Anthony, We are very happy to have provided you with such a positive experience! Tom and our team sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 01, 2024

There was horrible and a lack of communication, no empathy, and poor follow up. Customer service was also awful. More

by klx626
Recommend Dealer
No
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 04, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

I think my experience was average. I was in for tire rotation and multi point inspection. It took 1 1/2 hours which was pretty long. Peter was not that friendly and didn't impress me. More

by RHINO61764
Recommend Dealer
No
Employees Worked With
Peter Miszewski
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 02, 2024 -

Heiser Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

long wait time and terrible service service work poorly preformed , want my money back didn't do the job properly More

by kmanohyeah
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 02, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Peter M. gave a great customer service. I've had gotten service here done for a long time. This is the first that I've waited for a long time just to get mino More

by Chiayang_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 31, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Very Knowledgeable and helped me get into a 4Runner. Very smooth process. I wasn't at the dealership all day and they respected my schedule More

by jzcvetan
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina and Chad Covert
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Feb 01, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Congratulations on your new 4 Runner! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Professional, customer oriented, efficient and fast service I keep coming back due to outstanding excellent service More

by Jeff1945
Recommend Dealer
Yes
Employees Worked With
Can't remember, not at home to look at paperwork
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Feb 01, 2024 -

Heiser Toyota responded

Jeff, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Prompt and friendly and very helpful. They were courteous and answered what maintenence concerns I had with my vehicle. More

by CHIEFJOT
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 01, 2024 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that our service team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 31, 2024

Unfortunately the service took longer than expected Programming a key fab ? Exceeded time quoted More

by Marywurz
Recommend Dealer
Yes
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Feb 01, 2024 -

Heiser Toyota responded

Mary, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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