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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,112 Reviews
Call Service Center (414) 357-2100

4,112 Reviews of Heiser Toyota - Service Center

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January 30, 2024

I didn't get my service because he didn't put it in. Drop my car in shop at 8am, didn't do anything at 6 pm, I have to pick my car up for nothing More

by JOHNWANGFS
Recommend Dealer
No
Employees Worked With
Chris
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Jan 31, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience, John, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2024

Took my car for oil change and canister was replaced. Found out the following day there was a leak. More

by JGUERRERO938
Recommend Dealer
No
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Jan 31, 2024 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Super knowledgeable and efficient Super knowledgeable and efficient! I would definitely recommend my friends and family! More

by Quay Walter
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Jan 29, 2024 -

Quay Walter responded

Super knowledgeable and efficient Super knowledgeable and efficient! I would definitely recommend my friends and family!

Jan 30, 2024 -

Heiser Toyota responded

Quay, It's great to hear that Peter was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

You were able to get me in in a timely fashion, and everyone was very professional and upfront with the cost More

by linwingers
Recommend Dealer
Yes
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Jan 30, 2024 -

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Matt def listened to my concerns and made sure to take care of everything. Matt followed through on all my concerns. He was very thorough More

by CAMABANA
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 30, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Matt was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

They always take great care of me, let me know what's happening, how much things will cost, and what's up next when I leave. More

by rev.ellen
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 30, 2024 -

Heiser Toyota responded

Rev. Ellen, Thank you for taking the time to share your thoughts on working with Matt and our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Clean, effecient, dependable. It was a comfortable, pleaseant experience overall. The car was maintenanced to my satisfaction. More

by dhanyard
Recommend Dealer
Yes
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Jan 30, 2024 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Matt was very helpful Matt was prompt, very helpful and very thorough He was very knowledgeable More

by joanieholland8
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 30, 2024 -

Heiser Toyota responded

Joanie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 29, 2024

Our car was serviced but didn't tell us when it was done. Was there 2 hours for a 45 minute job. More

by Nlemke
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
Report | Print
Jan 31, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 28, 2024

Informative. Helpful. Friendly. The man who helped me was friendly and answered all my questions thoroughly More

by KURTB24
Recommend Dealer
Yes
Report | Print
Jan 28, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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