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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,105 Reviews
Call Service Center (414) 357-2100

4,105 Reviews of Heiser Toyota - Service Center

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September 25, 2022

Had Toyota care on my rav4 yet I’m still charged for doing oil change More

by andyvue16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Dealba
Report | Print
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, Please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

September 24, 2022

The service I received was great, prompt service! The attendant was very courteous and knowledgeable! More

by dsowell01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 23, 2022

They were very friendly and helpful with excellent services. I would recomend to every one that I know More

by Lth159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Patnode, John Carlson, Jesse Dealba
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Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 22, 2022

So I had an 11 o'clock appointment. I was there early. The first service guy (when facing the showroom, farthest to the left) asked me to wait a moment. He made me wait 7 minutes. More

by Maciejke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can't remember his name.
Report | Print
Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer We are sorry that we fell short during your last visit. I have sent your feedback to the appropriate management in an effort to better our business and employees. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 22, 2022

The Gentleman that checked me in was very professional and polite. He kept me informed on what was going on and what was done. More

by JODYO1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The guy is not listed when I had my oil changed
Report | Print
Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 21, 2022

We’re from out of town, called in a crunch with an emergency. Kyle got us in and completely taken of rapidly. Thank You More

by jaybigger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle - Service
Report | Print
Sep 22, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 21, 2022

Kyle and the mechanic explained what was going on with my car and kept me informed of the progress. More

by GANDIASTEPHANIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Sep 22, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 21, 2022

John is very helpful, friendly and responsive. Everyone I have come in contact with has been friendly. More

by Tbba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlson
Report | Print
Sep 22, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 17, 2022

Professional, courteous and knowledgeable staff. My service was completed on time and it was an all-around good experience. More

by GIJO717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlson
Report | Print
Sep 19, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 17, 2022

Horrible communication,when picked up not 1 person could tell me what was or wasn't done they had no information to give me and knew nothing about anything! This is my 2nd time coming back for same issue an More

by NICOLEMARIEZ03
Recommend Dealer
No
Employees Worked With
Jordan sales
Report | Print
Sep 19, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

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