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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,111 Reviews
Call Service Center (414) 357-2100

4,111 Reviews of Heiser Toyota - Service Center

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August 31, 2022

Brought car in with flat tire and they didn’t even look at the tire before opting for replacement. Ended up taking it elsewhere and all it needed was to remove a nail and patch the tire. More

by wjhince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Lor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

August 30, 2022

It was a great customer experience! ! The sales rep was courteous and friendly. They got my vehicle serviced right away. More

by JSSIETE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlson
Report | Print
Sep 01, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Sep 05, 2022 -

JSSIETE7 responded

John Carlson was courteous and friendly. He got my vehicle serviced right away with no long wait time. Definitely looking forward to doing business with in the future!!

August 30, 2022

Service techs very knowledable and helpful. The work was completed to my satisfaction with no problems noted More

by Dan & Jammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlson
Report | Print
Sep 01, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 28, 2022

After a few horrible experiences at other local dealers, I may have found my Toyota partner with Heiser. More

by MIKEH27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlson
Report | Print
Aug 29, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 25, 2022

Scheduling was easy eg same day. Bob and the point of entry technician Ho were nuce More

by Togbbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the finance lady’s name but she was courteous, Bob Arciszewski, Trina Sauriol
Report | Print
Aug 26, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 25, 2022

The service manager was very attentive and made sure I understood the required service for my vehicle. The wait time was acceptable and what I expected. Once service was complete the service manager was t More

by JGERKHARDT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 24, 2022

My appointment was quick efficient and Jon answered all my questions. The only complaint I had was that I wasn’t offered a free complementary car wash. More

by SUE.MONTEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlson
Report | Print
Aug 25, 2022 -

Heiser Toyota responded

Sue, We apologize for over looking the car wash. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 24, 2022

Quick response to questions. Explaining the problem with my car in an easy to understand terms.Friendly and professional More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pridmore
Report | Print
Aug 25, 2022 -

Heiser Toyota responded

Margaret, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 21, 2022

Clean dealership. Fine line between suggesting services and pushing services. Good service for what I ask for. Courtesy staff More

by JAN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Report | Print
Aug 22, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 19, 2022

As always, fast and efficient service. I’ve never taken my Sienna or my wife’s RAV-4 anywhere else. Why would I? More

by DRUMSCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Report | Print
Aug 19, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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