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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,113 Reviews
Call Service Center (414) 357-2100

4,113 Reviews of Heiser Toyota - Service Center

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July 08, 2022

I always enjoy my experience at Heiser. Both my care and myself were accommodated well. Jarvis was wonderful and helped take care of all my concerns. More

by IJELEO92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarvis McElrath
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Jul 11, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Jarvis was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

July 08, 2022

Great customer service. Advisors were quick to assist and courteous. The waiting area was clean and spacious. More

by KAATHAO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
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Jul 11, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 07, 2022

The place I brought my car from. Excellent customer service department and the service department More

by IRVANPRIDGEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski, Shane Albrecht
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Jul 08, 2022 -

Heiser Toyota responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 06, 2022

Long wait for service rep. Two reps ignored me. I had to ask for service. More

by BENNIE.HENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht, Prince Ali
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Jul 06, 2022 -

Heiser Toyota responded

Bennie, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

July 06, 2022

The service was impeccable! When it was going to take longer than anticipated (because of adding brake repair) and I didn't have time, they gave me a free loaner for my holiday More

by Kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht, Prince Ali
Report | Print
Jul 07, 2022 -

Heiser Toyota responded

Kim, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 06, 2022

Heiser Toyota is very customer service oriented. They are timely. They took me according to my scheduled appointment. More

by edithswan53
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 06, 2022

Prince Ali was extremely helpful with the process and made it a very pleasant experience for us. I appreciated his help a lot! More

by shawnspartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prince Ali
Report | Print
Jul 07, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Prince Ali was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

July 04, 2022

had oil change had service needed on dash, was scheduled for 3pm on sat. The car was expected and was taken care of in 45 minutes. car wash was included More

by RICHARDWI28
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Report | Print
Jul 05, 2022 -

Heiser Toyota responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 04, 2022

Got the required service done but poor communication by advisor. And the cashier was rude when picking up vehicle close to closing time due to lack of communications. The techs did a great job as car is ru More

by Toyota-Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prince Ali
Report | Print
Jul 05, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by email at jphillips@heiser.com so we can better understand what happened during your experience.

July 01, 2022

Good friendly service what was done and what needed to be done was told to me More

by HOGRIDER6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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