Heiser Toyota - Service Center

The 12 month service for our new 2019 RAV4 Car. The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour mainte The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour maintenance for rotation of tires and changing the synthetic OIL! Thank you! More

Reliable Service My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments. I received an update about what was going on with my car prior to completion. It was completed to my satisfaction and I was soon on my way. More

Awful Communication This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying the This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying there was no service needed even though my dashboard continued to say “Service Needed.” We scheduled a third service appointment for another item on the car are currently driving around the parking lot looking for what seems to be a non existent key drop. The first time, wife and daughter came up here to receive an oil change and tire rotation. The service department had the car for over 4 hours and only rotated the tires which thew off future service appointments. The second time, they kept the car for 2 hours to tell us we didn’t need any service done. We asked to schedule out our next appointment and we’re told we could drop the car off after hours and utilize a key drop. I’m currently here, looking for a key drop with no success. Scheduling and rescheduling appointments has been a nightmare as well as I have yet to get a hold of any associates during the work day and their online scheduling has been hard to navigate. I hate leaving a bad review as I’ve had good service from the leasing department, but the service department is the worst I’ve ever had to work with. More

new tires, oil change and a recall from last year. Overall experience was good, as it usually is. My only complaint is that 3 of 4 valve covers were missing off of new tires. My husband noticed on Overall experience was good, as it usually is. My only complaint is that 3 of 4 valve covers were missing off of new tires. My husband noticed on Friday. I will call service department tomorrow. Vincent was very polite, answered all my questions. Where you see 4 stores below for quality of work is simply because of carelessness to not replace valve covers on new tires, More

It was a very intriguing experience for me! very helpful service and staff. no major issues with the service or the time taken to complete the task for the day. I will certainly be back again very helpful service and staff. no major issues with the service or the time taken to complete the task for the day. I will certainly be back again More

Helpful, friendly and great service! I left feeling confident that my vehicle was safe and a sense of relief that it was in good hands. The waiting area was very comfortable, reading mate I left feeling confident that my vehicle was safe and a sense of relief that it was in good hands. The waiting area was very comfortable, reading material up to date and neatly organized, not to mention the popcorn and hot chocolate! A very comfortable wait. More

Satisfied Customer The customer service I receive at Heiser always exceeds my expectations and leaves me feeling like a valued customer. The staff is friendly and the se The customer service I receive at Heiser always exceeds my expectations and leaves me feeling like a valued customer. The staff is friendly and the service is efficient and competitively priced. More

The representative was very effiecient and communicated well Chue was polite and responsive to get me in and out for my car service appointment. Thank-you for the coke and hope you get the refigerator repaired Chue was polite and responsive to get me in and out for my car service appointment. Thank-you for the coke and hope you get the refigerator repaired soon. Steve More

Overall good customer service and car repair job well done. Overall good customer service and car repair job well done the first time. Vincent, the service representative was friendly and provided good service. Overall good customer service and car repair job well done the first time. Vincent, the service representative was friendly and provided good service. The service center was clean and maintained well. I want to thank for the shuttle service to go home after leaving the car for service overnight. More