Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
4,105 Reviews of Heiser Toyota - Service Center
Sort by
November 21, 2019
Oil change with tire rotation Jerihmia kept me informed and reviewed the service verbally and written. my car was taken shortly after I arrived and finished timely Popcorn mach Jerihmia kept me informed and reviewed the service verbally and written. my car was taken shortly after I arrived and finished timely Popcorn machine worked no soda More
by KRAUSC
Verified CustomerEmployees Worked With
Jerimiha
November 20, 2019
Recall appt Appointment went great with great service. They handed my airbag recall nicely with a quick ride on the shuttle to work. I would highly recommend us Appointment went great with great service. They handed my airbag recall nicely with a quick ride on the shuttle to work. I would highly recommend using the service dept More
by MBOESELAGER
Employees Worked With
Chue Lee
November 20, 2019
Mixed bag experience I’ll start by saying Vincent was wonderful! He was very helpful and addressed my needs. Overall however the experience entering the service center is I’ll start by saying Vincent was wonderful! He was very helpful and addressed my needs. Overall however the experience entering the service center is subpar. This is my third visit where nobody has he greeted me or acknowledged that I am there waiting. Multiple staff people walked past me, one made phone call after phone call while I stood in front of the counter, and it was very frustrating. I think the staff needs to be trained to at least greet people when they enter the service area to say, “Someone will be with you shortly.” I felt like I was invisible, until Vincent came through and noticed me standing there waiting for help. Thank you Vincent! More
by JH
Employees Worked With
November 19, 2019
Little to no feedback, no follow up I had some basic questions about my brand new hybrid dropping 13 miles per gallon - the texhnition said there were no alerts but they didn’t really an I had some basic questions about my brand new hybrid dropping 13 miles per gallon - the texhnition said there were no alerts but they didn’t really answer my concerns. I’ve never owned a hybrid before and I am concerned about how it is running. When I had a phone survey and reported that - I was given a follow up call and told to speak with roger droukas? I left a voicemail but he never returned my call. The service manager who helped me hadn’t set up his voicemail and I could never catch him. After waiting several days, . I went to Andrew Toyota and they figured it out - called Toyota, and got some specific feedback. More
by SARAH
Employees Worked With
November 19, 2019
okay service The person that setup my appointment didn’t fully explain that it will take 1-2 days for my car to be done, which caused confusion. When I pulled into The person that setup my appointment didn’t fully explain that it will take 1-2 days for my car to be done, which caused confusion. When I pulled into the service garage no one came to help me for about five minutes and I had to walk inside to have someone help me. More
by NANCYTHAO
Employees Worked With
Chue Lee
November 19, 2019
They were all they promised and then some! I had my Tacoma in for regular service and asked for a couple of additional tasks to be done. They got it done almost before I was home! And their shu I had my Tacoma in for regular service and asked for a couple of additional tasks to be done. They got it done almost before I was home! And their shuttle service is great--very useful and the drivers are very courteous. More
by LONEOAKVOC
November 19, 2019
Awsome Great fast service! I would bring my vehicle here over other local dealerships! The service performed was quick and accurate with in site full inspect Great fast service! I would bring my vehicle here over other local dealerships! The service performed was quick and accurate with in site full inspection. More
by ajgoeden
Employees Worked With
Other Employees :
Kevin Garski, Chue Lee, Dana Schilz, Bob Arciszewski
November 19, 2019
Routine service Heiser Toyota has been our service center for many years. Staff is professional and knowledgeable. They get you in and out in a timely fashion Heiser Toyota has been our service center for many years. Staff is professional and knowledgeable. They get you in and out in a timely fashion More
by JMichals
Employees Worked With
Jeremiah Heatherly
November 19, 2019
Engine icon went on My. engine icon went on. I called to have this checked. I was told the entire appointment schedule was booked for the next eight days. I said I had My. engine icon went on. I called to have this checked. I was told the entire appointment schedule was booked for the next eight days. I said I had an engine icon on and I felt uncomfortable driving the car. I was told there was no emergency time slots built into to there appointment schedule but I could come in on stand by. I asked if that might mean I could wait six or seven hours before being taken care of. I was told they could not say how long it would take. I did go in on stand by and was on my way home in two hours. I had to change my own plans to have the car taken care because of the uncertainty of waiting time but I was satisfied that I was taken care of in two hours. More
by MUELLERR
Employees Worked With
No idea of names of contact people
November 19, 2019
Routine service I received very good care. My wife likes to bring her car here for service also. They explained everything very clearly.l would highly recommend this I received very good care. My wife likes to bring her car here for service also. They explained everything very clearly.l would highly recommend this dealer to my friends. More
by GEGRIFFITHJR
