Heiser Toyota - Service Center

Great Customer service Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waitin Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waiting room was comfortable More

Friendly and Fast The Service Dept. was quick at completing the service work, oil change and fluid top off. Heiser Toyota offers a shuttle service to work and back if The Service Dept. was quick at completing the service work, oil change and fluid top off. Heiser Toyota offers a shuttle service to work and back if your service take longer. More

Disappointed in service After our vehicle was given back to me there was question whether the work had been done. Wrong keys given to me. No oil change sticker updated, had After our vehicle was given back to me there was question whether the work had been done. Wrong keys given to me. No oil change sticker updated, had to be done. Service tech could not immediately locate vehicle. Had to wait extra 10-15 minutes to actually get vehicle after all was declared finished. This is the 2nd time we've had a problem with work not being finished when given vehicle back. Our recommendation to others about this service center contains an asterisk as there is some hesitation on our part. Not what we expect from Heiser. More

Four Tire replacement Replaced all of the tires. During your tire special. Chue was very good in keeping me updated. The tires were onsite, so no wait for installation. Replaced all of the tires. During your tire special. Chue was very good in keeping me updated. The tires were onsite, so no wait for installation. More

Great job, quick service Did a great job, in fast and service was done quickly. Have never had any problems with the service provided on our last 2 leased cars. Did a great job, in fast and service was done quickly. Have never had any problems with the service provided on our last 2 leased cars. More

12 Month Service The actual service went as expected. The web site system is terrible! When I first scheduled appointment< I did not get a confirmation. When I tried The actual service went as expected. The web site system is terrible! When I first scheduled appointment< I did not get a confirmation. When I tried to reschedule or cancel, the web site did not work. When I tried 'Conract Us', the email recipient was not in the system, When I tried 'Feedback', the email recipient was not in the system. The web site problems create a terrible Customer Service experience. More

oil change and tire rotation appreciative of valuing my time and noting a problem that will require follow up looking forward to returning to the dealership for my future ser appreciative of valuing my time and noting a problem that will require follow up looking forward to returning to the dealership for my future service More

Excellent Customer Service Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any oth Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any other dealership again unless I move far away. They take customer service seriously. More

Reliable Excellent, attentive service. I always enjoy the hospitality that is offered in the waiting area. I have not felt pressured to purchase anything more Excellent, attentive service. I always enjoy the hospitality that is offered in the waiting area. I have not felt pressured to purchase anything more than I need at this establishment. More

Awesome people to work with Always a pleasure to do business with. Bought and serviced all my vehicles there since 1989. People I trust, which is rare today. Keep it up! Always a pleasure to do business with. Bought and serviced all my vehicles there since 1989. People I trust, which is rare today. Keep it up! More