Heller Ford

They put mark up on the car i was inquiring about. Personally i think its stealing from customers and making the brand look bad Personally i think its stealing from customers and making the brand look bad More

If you want to have a no pressure car buying experience where they listen to what you want, educate you on the vehicle and dont try to upsell, then you need to go here and see Raef Friedericks. where they listen to what you want, educate you on the vehicle and dont try to upsell, then you need to go here and see Raef Friedericks. More

Retired 23 yr AF veteran, excellent credit score, planning to put down $30K on a $80K vehicle purchase and still treated like a second class citizen. I’m convinced the sales/finance dept saw I was planning to put down $30K on a $80K vehicle purchase and still treated like a second class citizen. I’m convinced the sales/finance dept saw I was from Mississippi and discriminated against me or where I lived. The finance dept Kris Born and his manager Adam both called me on separate occasions needing to verify my address BEFORE they even discussed the finance terms of the vehicle. Stating they’ve had issues with out of state buyers stealing vehicles. This took me by surprise and felt like they were suspicious of me somehow because they didn’t even check my credit before asking for proof of residency and my property tax records! I have never been asked to prove where I lived when buying a vehicle. Especially before just running my credit and shopping for loans. All I wanted was to hear the current rates so I could make an informed decision. It took 2 1/2 days of me waiting and texting the salesman to speak to someone. Finally hear back that the interest rate was going to be in the mid 8’s which I thought was pretty high considering the salesman stated it should be around 6% for someone with excellent credit. Again I’m pretty sure they didn’t believe I had the funds to purchase the vehicle and was stalling me hoping I’d just go away. When I didn’t they quoted me a high interest rate. That was enough for me to realize they were playing a game. I made sure to let them know I wasn’t happy with my experience and felt like I got the run around. Adam from finance then asks if I read the reviews of the dealership in the middle of me explaining why I wasn’t pleased. Yup sure did, thanks for reminding me! For a dealership that prides themselves on their reviews and ensuring customers are satisfied not one follow up call from the salesman or the manager. This just furthers my suspicion of discrimination...Buyers beware! For context I contacted another dealership to inquire on a similar vehicle and not only did they answer all my questions immediately the manager called me without prompting them to ensure their team was successful in assisting me. Thats how you earn business. More

DJ Wickman was incredible to work with! After some communication with DJ through email and text, I drove an hour and a half to get to El Paso to text drive a vehicle. It was ready to go whe After some communication with DJ through email and text, I drove an hour and a half to get to El Paso to text drive a vehicle. It was ready to go when I arrived. DJ, Adam in finance, and everyone else I encountered at Heller were friendly and knowledgeable. I highly recommend DJ and Heller for your car buying needs! I’ll never go anywhere else! More

Took the time to get It right,attentive reached out to help with my needs ,sent will around video help with my needs ,sent will around video More

We bought a vehicle from heller ford. Quick sale reasonably priced. Had a bit of an issue with the hood not closing and was sent home that way. However they’re sending out a new part to Quick sale reasonably priced. Had a bit of an issue with the hood not closing and was sent home that way. However they’re sending out a new part to fix it More

Good experience with one exception when you purchase a vehicle would you expect to only get one set of keys. While this may see like nothing it would have cost them nothing and made the experience better. vehicle would you expect to only get one set of keys. While this may see like nothing it would have cost them nothing and made the experience better. Really think about it More

We went to Heller Ford and asked for Rich Tom, based on a recommendation. Rich was professional for the entire time of our purchasing process. No hard sell, just knowledgeable and professional. recommendation. Rich was professional for the entire time of our purchasing process. No hard sell, just knowledgeable and professional. More

Easily the best experience with a dealership I've ever had. Huge thank you to sales rep Tyler Wright, he made this entire process very easy going and peaceful. I was in and out, no xx, car was in great co had. Huge thank you to sales rep Tyler Wright, he made this entire process very easy going and peaceful. I was in and out, no xx, car was in great condition, even made sure the tank was full before I pulled off. Couldn't have asked for a better transition into my new car. Thank you Tyler and Heller Ford More

What a great dealership! I was an out of state customer and they made me feel right at home. They were nice enough to detail the vehicle and I evened lucked into a brand new I was an out of state customer and they made me feel right at home. They were nice enough to detail the vehicle and I evened lucked into a brand new set of tires. I had never purchased a vehicle from a dealership before. But Onie, Cody and the rest of the Heller Ford team made it a super convenient experience for me. I didn’t have to really worry about anything. They took care of it all, and I was driving off in no time. Thanks again More